Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Keeling

Lexington,KY

Summary

Resourceful Branch Manager adept at increasing productivity and efficiency through streamlining operations. Possess strong skills in team leadership, customer relationship management, and financial oversight. Excel in communication, problem-solving, and adaptability, ensuring seamless branch operations while fostering a positive work environment.

Overview

21
21
years of professional experience

Work History

Branch Manager

2J Supply Co
Lexington, KY
05.2011 - Current
  • Directed daily operations of the branch, including customer service, managing the P/L, warehousing and fleet.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Managed staff scheduling, hiring and training processes. We have on boarded and trained employees for 4 other locations.
  • Grew sales from 2.5 million to 9 million in the Lexington Market.
  • Conducted regular performance reviews for all employees in the branch.
  • Implemented internal control procedures to minimize risk exposure and maximize profitability.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • A member of the NetSuite implementation team

HVAC Counter Manager

Brock McVey
Lexington, KY
07.2008 - 04.2011
  • Managed customer service staff and provided guidance in resolving customer issues.
  • Assisted with store operations, including inventory management and stock replenishment.
  • Trained new employees on store policies, procedures and customer service standards.
  • Scheduled shifts for employees according to staffing needs.

Refrigeration/Food Service

Brock McVey Co
Lexington, KY
04.2004 - 04.2008
  • Sold restaurant and refrigeration equipment for 2 years. Became Manager of the department after two years.
  • Implemented a change of refrigeration equipment for Bohn to Russell.
  • Organized Distributor meeting for Scotsman Ice machines

Education

Some College (No Degree) - Communications

University of Kentucky
Lexington, KY

HARDI Certified Branch Manager

Skills

  • Performance Reviews
  • Relationship building and management
  • Interviewing and Hiring
  • Shift Scheduling
  • Employee Development
  • Customer Service
  • Coaching and Mentoring
  • Staff Development

Timeline

Branch Manager

2J Supply Co
05.2011 - Current

HVAC Counter Manager

Brock McVey
07.2008 - 04.2011

Refrigeration/Food Service

Brock McVey Co
04.2004 - 04.2008

Some College (No Degree) - Communications

University of Kentucky

HARDI Certified Branch Manager

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Christopher Keeling