Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Christopher Keil

Lewiston,USA

Summary

Dynamic franchisee with extensive experience at McDonald's, adept at driving customer satisfaction and enhancing operational efficiency. Proven track record in employee training and inventory management, successfully leading a team of over 75. Skilled in project management and fundraising, consistently achieving business growth through strategic partnerships and market analysis.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Franchisee-Second Generation Owner/Operator

McDonald's-Golden Dreams Management
Lewiston, ID
07.2016 - 01.2024
  • Managed a team of over 75 employees, providing leadership, guidance, and support
  • Established strong vendor relationships to negotiate favorable pricing terms and improve supply chain efficiency
  • Analyzed market trends and competitor activities to identify opportunities for business expansion
  • Developed partnerships with other businesses to enhance product offerings or reach new markets
  • Maintained high levels of customer satisfaction through exceptional service delivery
  • Developed employee training programs improving overall staff growth and productivity

Swing Manager

McDonald's
Lewiston, ID
07.2008 - 07.2016
  • Managed store operations with oversight of 45 employees.
  • Ensured compliance with franchise's strict standards including quality, customer service, store cleanliness and speed of service
  • Assisted with unloading delivery trucks
  • Conducted inventory, handled day and night cash and deposits
  • Tested safety of products
  • Trained employees, interacted with and served customers

Assistant to Push America Leader

Pi Kappa Phi Leaders Fraternity
Tempe, AZ
11.2011 - 05.2014
  • Organized and raised thousands of dollars for Best Buddies charity, through various events such as Best Buddies Dinner Gala Fundraiser, War of the Roses, and other campus events

Server/Server's Assistant/Barback

Westin
Phoenix, AZ
09.2012 - 04.2013
  • Set up wedding receptions and parties
  • Served all hotels guests in Province restaurant
  • Worked in bar by assisting bar tenders and serving food and drink to customers

Advertising Account Intern

Davis Elen Advertising
Tukwila, WA
07.2012 - 08.2012
  • Completed numerous projects including designing menus for various restaurants
  • Contacted vendors for product sales and related information
  • Contacted food service businesses to develop price index for products
  • Organized various meetings for advertising agency

Education

Certificate in Convention Sales and Meeting Planning -

Arizona State University
Phoenix, AZ
05.2014

Bachelor of Science - Tourism Development and Hospitality Management

Arizona State University
Tempe, AZ
05.2014

Skills

  • Restaurant and office management
  • Customer satisfaction
  • Employee training
  • Inventory management
  • Conflict resolution
  • Performance evaluation
  • Project management
  • Time management
  • Schedule coordination
  • Employee motivation
  • Customer relations
  • Event planning and execution
  • Fundraising and budgeting
  • Serving and store management
  • Catering services

Certification

ServSafe

Additional Information

Member of Arizona State University Cross Country 2010-2011, Completed 14 Half Marathons, and over thirty 10K and 5K races, achieving first place in seven, Vice President of TTSA Hospitality Student Organization from 2012-2013

Timeline

Franchisee-Second Generation Owner/Operator

McDonald's-Golden Dreams Management
07.2016 - 01.2024

Server/Server's Assistant/Barback

Westin
09.2012 - 04.2013

Advertising Account Intern

Davis Elen Advertising
07.2012 - 08.2012

Assistant to Push America Leader

Pi Kappa Phi Leaders Fraternity
11.2011 - 05.2014

Swing Manager

McDonald's
07.2008 - 07.2016

Certificate in Convention Sales and Meeting Planning -

Arizona State University

Bachelor of Science - Tourism Development and Hospitality Management

Arizona State University

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