Lacey De Santis
Rosamond,CA
Summary
Results-driven professional with expertise in financial and inventory management. Proven ability to streamline operations and enhance customer satisfaction, contributing to significant profitability improvements. Results-driven professional with expertise in financial management, inventory control, and customer relationship management. Proven ability to implement strategic initiatives that enhance operational efficiency and profitability.
Overview
17
17
years of professional experience
Work History
Snap On Franchisee Owner/Operator
Self-employeed
Rosamond, California
06.2016 - 01.2022
- Developed and executed strategic plans to meet customer needs and expectations.
- Collaborated with sales team to identify new business opportunities for growth.
- Coordinated cross-departmental efforts to streamline account-related processes and workflows.
- Managed the accounts payable and receivable processes ensuring timely payments of invoices.
- Reviewed and approved monthly journal entries, account reconciliations, and financial statements.
- Ensured accuracy of general ledger postings by reconciling accounts periodically.
- Advised senior management on best practices for improving profitability.
- Managed relationships with banks and other third parties involved in finance matters.
- Analyzed financial data to identify potential areas of cost savings or revenue enhancement.
Owner/Service Writer
Desantis Performance
Lancaster, California
08.2018 - 01.2021
- Oversaw customer service and client satisfaction initiatives.
- Implemented inventory management practices for efficient stock control.
- Cultivated relationships with vendors and suppliers for quality materials.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Oversaw budgeting and financial management.
- Provided direction and guidance to employees.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Food Service
Chilis's Bar and Grill
Lancaster, California
07.2014 - 02.2018
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Collaborated with management to develop efficient workflow processes in the kitchen.
- Performed quality assurance audits of food service operations within the facility.
- Monitored food service operations to ensure compliance with safety standards and regulations.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Opened food service operation at beginning of day and closed at end of day after properly storing or discarding remaining food.
- Sought out and implemented methods to improve food service and team performance.
- Conducted food service sanitation inspections to ensure compliance with safety regulations.
Food Service Manager
Johnny Rockets Restaurant
Valencia, California
03.2005 - 07.2009
- Provided friendly and efficient service to customers in a fast-paced environment.
- Took customer orders accurately and communicated special requests to the kitchen staff.
- Maintained cleanliness of dining areas and ensured tables were set for new guests.
- Assisted in training new servers on restaurant procedures and menu items.
- Managed daily operations to ensure efficient service at Johnny Rockets.
- Oversaw inventory management and ordered supplies as needed.
- Coordinated schedules to optimize staffing during peak hours.
- Ensured compliance with health regulations and company policies.
- Fostered a positive work environment through effective communication and teamwork.
- Maintained records of food inventory, supplies, and equipment.
- Resolved customer complaints promptly in a professional manner.
Education
High School Diploma -
Highland High School
Palmdale, CA08-2005
Skills
- Financial management
- Inventory management
- Customer relationship management
- Strategic planning
- Effective communication
- Attention to detail
- Time management
Timeline
Owner/Service Writer
Desantis Performance
08.2018 - 01.2021
Snap On Franchisee Owner/Operator
Self-employeed
06.2016 - 01.2022
Food Service
Chilis's Bar and Grill
07.2014 - 02.2018
Food Service Manager
Johnny Rockets Restaurant
03.2005 - 07.2009
High School Diploma -
Highland High School