Marlon Frias
Carmel,IN
Summary
As a Customer-centric, team-oriented Supervisor/General Manager, and Franchise Owner, I have a background in business operations, financial oversight, and marketing. I am a demonstrated team leader with excellent skills in staff, time, and project management.
Overview
11
11
years of professional experience
Work History
Restaurant Supervisor and Franchisee Owner
Dominos Pizza Inc.
08.2022 - Current
- Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
- Enhanced team performance with regular evaluations and constructive feedback.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
- Hired, trained, and mentored staff to meet and exceed high-quality standards.
- Improved customer satisfaction by ensuring consistent quality of food and service.
Multi Unit Area Supervisor
Dominos Pizza
03.2013 - 07.2021
- Conduct Annual Performance Appraisals
- Provide positive, constructive, and actionable feedback
- Empower GMs and AMs to take full accountability for store performance
- Financial Oversight and Review Meeting
- Analyze and track key financial/operational data to derive meaningful business insights
- Ensure stores are meeting operating plans through the use of P/L reviews and quarterly business reviews
- Market Development & AWUS growth
Education
High School Diploma -
William L Dickinson High School
Jersey City, NJSkills
- Leadership
- Financial Management
- Sales Forecasting
- Customer Service
- Team Building
- Hospitality
- Financial management
- Operations Efficiency
Awards
- Sales Growth.
- Many consecutive weeks sales positive
- Nominee rookie manager yr 2000
- Improve area Oer from 1.8 - 4.2
- Many other sales growth & operation awards
- 4 Rolex Challenge Awards
- Sales Criteria: Rewarded to Store Leader when their store achieves four consecutive weeks of royalty sales at target levels (each week must be at or above the target level, not an average). Operation Score Minimum - Each OER score must be at least three stars.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Supervisor and Franchisee Owner
Dominos Pizza Inc.
08.2022 - Current
Multi Unit Area Supervisor
Dominos Pizza
03.2013 - 07.2021
High School Diploma -
William L Dickinson High School