MARLON FRIAS
Carmel,IN
Summary
Results-driven leader and skilled financial manager with a proven track record of enhancing operational efficiency and customer satisfaction at multiple Domino's Pizza locations. Recognized for strategic team building and hospitality expertise, leading to measurable sales growth and significant operational improvements. Demonstrates a strong ability to exceed expectations in fast-paced environments while fostering a positive team culture.
Overview
18
18
years of professional experience
Work History
Restaurant Supervisor and Franchisee Owner
Dominos's Pizza
Indianapolis , IN
08.2022 - Current
- Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
- Enhanced team performance with regular evaluations and constructive feedback.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Ensured compliance with all franchisor requirements, maintaining high product quality and customer service standards.
- Hired, trained, and mentored staff to meet and exceed high-quality standards. Improved customer satisfaction by ensuring consistent quality of food and service.
Multi Unit Area Supervisor
Dominos's Pizza
04.2010 - 06.2015
- Provide positive, constructive, and actionable feedback.
- Empower GMs and AMs to take full accountability for store performance.
- Financial Oversight and Review Meeting.
- • Analyze and track key financial and operational data to derive meaningful business insights.
- Ensure stores are meeting operating plans through the use of P&L reviews and quarterly business reviews.
- Market Development & AWUS Growth.
Multi Unit Area Supervisor
Dominos Pizza
Philadelphia, PA
06.2007 - 03.2010
- Provided guidance to team members on proper procedures for handling customer inquiries.
- Developed strategies for improving customer satisfaction ratings across all stores in the area.
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
- Performed daily inspections of equipment to identify potential maintenance issues before they occurred.
Education
High School Diploma -
William L Dickinson High School
Jersey City, NJ Skills
- Leadership
- Financial Management
- Sales forecasting
- Customer service
- Team Building
- Hospitality
- Financial management
- Operations Efficiency
Accomplishments
- Sales Growth.
- Many consecutive weeks sales positive
- Nominee rookie manager yr 2000
- Improve area Oer from 1.8 - 4.2
- Many other sales growth & operation awards
- 4 Rolex Challenge Awards
- Sales Criteria: Rewarded to Store Leader when their store achieves four consecutive weeks of royalty sales at target levels (each week must be at or above the target level, not an average). Operation Score Minimum
- Each OER score must be at least three stars.
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Restaurant Supervisor and Franchisee Owner
Dominos's Pizza
08.2022 - Current
Multi Unit Area Supervisor
Dominos's Pizza
04.2010 - 06.2015
Multi Unit Area Supervisor
Dominos Pizza
06.2007 - 03.2010
High School Diploma -
William L Dickinson High School
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