Christopher Kerner
Lighthouse Point,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Branch General Manager
East Coast Rigging And Scaffolding
11.2022 - 10.2023
- Introduced new methods, practices, and systems to reduce turnaround time.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Created and implemented procedures to promote efficiency in daily operations
- Oversaw recruiting, hiring, and onboarding process of new employees
- Oversaw staffing, scheduling, and quality control for daily projects
- Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
- Identified and resolved construction issues promptly to prevent delays.
Operations Manager
East Coast Rigging And Scaffolding
01.2019 - 04.2023
- Oversaw staffing, scheduling, and quality control for daily projects
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased profit by streamlining operations.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Key Account Manager
Choptanktransport
01.2018 - 10.2018
- Built and maintained strong client relationships to drive business growth.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Supported sales and reporting for large and medium-sized accounts.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Sales Representative
East Coast Rigging & Scaffolding
10.2016 - 01.2018
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Negotiated contracts with clients and developed relationships with key personnel.
- Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
- Identified potential risks and challenges to project cost and timeline to adjust estimates accordingly.
Bartender/Assistant Manager
The Ginger Man
Dallas, TX
02.2015 - 10.2016
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Data Specialist
PricewaterhouseCoopers
09.2013 - 10.2014
- Validated incoming data against quality standards to eliminate irrelevant or unusable information.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Tested and refined data management systems to scale with increasing load demands.
- Helped develop and maintain deliverables.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Documented testing procedures for developers and future testing use.
Education
Bachelor of Arts - Economics
University of Dallas
Irving, TX05.2013
Skills
- Analytical Thinking
- Project Management
- Quality Assurance
- Workforce Planning
Timeline
Branch General Manager
East Coast Rigging And Scaffolding
11.2022 - 10.2023
Operations Manager
East Coast Rigging And Scaffolding
01.2019 - 04.2023
Key Account Manager
Choptanktransport
01.2018 - 10.2018
Sales Representative
East Coast Rigging & Scaffolding
10.2016 - 01.2018
Bartender/Assistant Manager
The Ginger Man
02.2015 - 10.2016
Data Specialist
PricewaterhouseCoopers
09.2013 - 10.2014
Bachelor of Arts - Economics
University of Dallas
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