Kelly Baker
Summary
Experienced leader with a passion for colleague and team development. Expertise in strategic planning, financial management, and customer relations. Strong focus on team collaboration and achieving results, adept at adapting to changing needs. Skills include leadership, communication, and problem-solving. Trusted to deliver consistent performance and foster positive work environment.
Overview
20
20
years of professional experience
Work History
Branch General Manager
Huntington National Bank
Saint Clairsville, OH
08.2017 - Current
- Branch Manager August 2017-September 2018 Shadyside, OH
- Branch Manager September 2018-August 2024, St. Clairsville, OH
- Community Engagement activities
- Retail Focus Onboarding Group
- 2018 Branch Manager Academy graduate
- 2021 Annual Director's Club
- 2022 Business Banking Segment Leader
- 2023 Elite Branch Leader Graduate
- 2023-2024 Consumer Lending Segment Leader
- 2024 Pittsburgh SW Development Program
- Support District Managers to communicate key messages and support district success
- Fostered a positive work environment, promoting open communication and employee engagement.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Promoted brand visibility within the community through targeted marketing efforts and event participation.
Retail Store Manager
AT&T Entertainment Group
St. Clairsville, OH
01.2010 - 08.2017
- Coach retail sales consultants on sales execution and strategies to drive them to hit personal and store targets, as well as provide an exceptional customer experience
- Complete the weekly/monthly POS and inventory reports
- Onboarding and exiting of employees
- Completed manager and sales training, as well as monitor the staff's monthly training completion
- Provide effective coaching and feedback to team, as well as oversee plans are put in place and followed to develop store employees
- Retail Management Development Program Assistant Store Manager Participant
- 2013 AT&T Summit Winner
- 2014 Retail Management Development Program Emerging Leader Participant
- 2015 Retail Management Development Program Talent Leader
- WPA Community Committee Leader
- Customer Care Task Force
Assistant Store Manager
American Eagle Outfitters
St. Clairsville, OH
03.2009 - 12.2009
- Coached sales associates on new product offerings and how to sell to a customer
- This included, daily role plays with associates and providing feedback around behaviors observed on the sales floor
- Monitored weekly payroll hours based on earnings the store had that week
- Division of responsibility with floor moves and directing the team on how to complete in a timely manner
- Analyzing numbers throughout day to coach to areas of focus in order to be successful
Sales Leader
Bath and Body Works
10.2004 - 03.2009
- Supported the store manager and assistant manager on daily responsibilities and coached sales team on effective sales techniques and a high level of customer service
- Analyzed numbers on an hourly basis to determine gaps and what areas to coach the team to focus on to hit targets
- Completed daily observations on sales associates and also coached based on customer feedback
- Division of Responsibilities included execution of floor moves and keeping all marketing up to date
Education
Bachelor's Degree - Human and Consumer Science/Early Childhood Education
Ohio University Eastern
St. Clairsville, Ohio06.2004
Skills
- Colleague training and development
- Sales leadership
- Effective communication
- Analytical thinking
- Adaptability and flexibility
- Teamwork and collaboration
Timeline
Branch General Manager
Huntington National Bank
08.2017 - Current
Retail Store Manager
AT&T Entertainment Group
01.2010 - 08.2017
Assistant Store Manager
American Eagle Outfitters
03.2009 - 12.2009
Sales Leader
Bath and Body Works
10.2004 - 03.2009
Bachelor's Degree - Human and Consumer Science/Early Childhood Education
Ohio University Eastern
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