Christopher Kim
Alexandria,VA
Summary
Expertise in executing process improvement projects, conducting data analysis, and case management, as well as in team leadership. Proven track record of optimizing workflows, managing cross-functional teams, and driving measurable improvements across various industries. Open to relocation.
Overview
4
4
years of professional experience
Work History
Management Analyst
CGI/Executive Office of Immigration Review (EOIR)
07.2023 - Current
- Initiated and managed the organization, distribution, and logistics of case handling for the Board of Immigration Appeals (BIA) Merits panel, ensuring efficient and timely case progression for over 40 attorneys
- Spearheaded structured case allocation processes, utilizing data-driven insights to prioritize and distribute cases in line with departmental objectives, reducing case backlog and enhancing workflow efficiency
- Researched and integrated process improvements within the DOJ case management system to optimize real-time tracking, promoting transparent communication and streamlined updates across legal teams
- Coordinated cross-functional collaboration, maintaining comprehensive case records and monitoring critical deadlines, which facilitated consistent case management and improved resource allocation across the Merits panel
- Led and designed the Old Case Project, managing a backlog of over 10,000 expired immigration cases and reducing it by 35% within six months, directly impacting case access for a team of 40+ attorneys
- Developed and implemented a strategic framework to enhance attorney access to case files, improving retrieval speed and efficiency across the Board of Immigration Appeals (BIA) Merits panel
- Spearheaded project documentation and process oversight, tracking all action items, milestones, and deadlines to ensure alignment with project goals
- Utilized Microsoft Excel to organize case locations effectively, enabling faster retrieval and more accurate case tracking
- Conducted data-driven analysis on case trends and bottlenecks, resolving issues to optimize case flow and ensure alignment with departmental objectives, resulting in a 20% increase in workflow speed and accuracy
- Collaborated closely with senior management, presenting insights and progress reports that influenced decision-making and resource allocation, ensuring all project outcomes aligned with high-level organizational priorities
- Improved operational efficiency by streamlining processes and implementing best practices in management analysis.
- Developed comprehensive reports, providing valuable insights into business performance and aiding in strategic planning efforts.
- Served as a subject matter expert on management analysis principles, providing valuable counsel to stakeholders during critical business planning sessions.
Area Manager
Amazon
02.2022 - 05.2023
- Led a team of 50+ associates to achieve daily processing goals of 10,000+ packages by managing receiving, processing, and fulfillment operations across multiple sites, including staffing, training, safety, data analysis, and quality control
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Increased Boeing 737 cargo capacity by 50% through precise volume calculations and process updates, optimizing transportation procedures
- Produced detailed reports, identified quality defects, analyzed trends, and developed plans to improve the distribution process
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Security Specialist
Target
01.2021 - 01.2022
- Investigated theft and loss incidents, maintaining proper chain of custody procedures to preserve evidence for potential legal or corrective actions
- Analyzed security system logs to identify patterns and anomalies, enhancing proactive threat detection and response capabilities
- Collaborated with cross-functional teams, including legal, HR, and technical personnel, to support incident resolution and ensure compliance with policies
- Prepared detailed reports on security incidents and investigations, recommending corrective actions and preventive measures to mitigate risks
- Operated and maintained security systems such as CCTV and access control, responding promptly to alarms and potential incidents
- Conducted a comprehensive analysis of theft trends targeting high-value items, identifying gaps in surveillance coverage
- Led the reconfiguration of camera placement, collaborating with the Executive Asset Protection team and installation crews to improve monitoring
- Reduced product loss to near-zero levels through data-driven insights and optimized camera placement strategies
- Collaborated with local law enforcement agencies to establish strong relationships, increasing the effectiveness of joint responses to incidents.
Police Recruit
Fairfax County Police
06.2020 - 12.2020
- Trained extensively in evidence handling procedures, including proper chain of custody protocols to preserve integrity for potential legal actions
- Developed skills in analyzing patterns and anomalies through investigative exercises, ensuring accurate identification and reporting of simulated security threats
- Gained proficiency in operating surveillance systems and conducting incident documentation with strict attention to confidentiality standards
- Practiced effective collaboration with instructors and peers during incident response scenarios, demonstrating strong communication and teamwork skills under pressure
Education
Bachelor of Science - Criminology
Virginia Tech
Blacksburg, VASkills
- PMP Cert (In Progress)
- Data Management
- Process Improvement
- MRPT Public Trust Clearance
- Safety Procedures
- Emergency Protocols
- Security Operations
- Supply Chain Operations
- Advanced MS Office
- Client relationship management
- Policy analysis
Timeline
Management Analyst
CGI/Executive Office of Immigration Review (EOIR)
07.2023 - Current
Area Manager
Amazon
02.2022 - 05.2023
Security Specialist
Target
01.2021 - 01.2022
Police Recruit
Fairfax County Police
06.2020 - 12.2020
Bachelor of Science - Criminology
Virginia Tech
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