Christopher Kirby
De Pere,WI
Summary
Transportation and Logistics professional with experience in operations management, implementation and project management, DOT safety and compliance management, world-class customer satisfaction, and profit and loss responsibility. Enthusiastic leader with a proven track record of team building and collaboration.
Overview
32
32
years of professional experience
Work History
Fleet Safety & Compliance Leader
Johnsonville
01.2021 - Current
- Develop, plan, and execute strategies for Safety and Compliance in adherence with complex State and Federal regulations in support of Johnsonville’s Private Fleet
- Four-time winner of NPTC’s annual Fleet Safety Award
Customer Service & Planning Manager
WEL Companies Inc
01.2019 - 01.2021
- Managed, led, and provided Operational strategies and guidance for 450 Unit Trucking Company
- Responsible for team building and mentorship on Customer Service and Planning teams
- Deep knowledge of complex and dynamic freight network through collaboration with Operations and Sales teams to provide superior service and develop opportunities to deepen our relationship with customers and grow revenue.
Client Engagement Leader
J. J. Keller & Associates, Inc
01.2016 - 01.2019
- Supported large-scale Northeast region clients in implementation, training, and successful utilization of technology-related products and services
- Employed collaboration-mindset to serve as a liaison between assigned client base and Technology Solutions division
- First point of contact for initial setup, configuration, and ongoing technical assistance for supported cloud-based solutions
- Thorough knowledge of DOT, FMCSA regulations
- Project Management methodologies for complex, Enterprise-wide technical solutions
- Proactive Ownership of solutions and opportunities
- Supported products related to Department of Transportation and FMCSA compliance.
Transportation Planning Manager
Paper Transport Inc
01.2014 - 01.2016
- Operational leader responsible for freight solicitation, planning, and execution for dedicated customer base
- Managed the full relationship with customer by assessing needs and exploring new opportunities and the potential for growth with emphasis on service and financial profitability.
Carrier Operations Manager
Schneider National
01.2013 - 01.2014
- Supported Van Truckload Division to lead a team of Carrier Sales Executives in developing mutually profitable relationships with 3rd party truckload carriers
- Responsible for carrier procurement, scorecard measurement, and rate negotiation
- Developed a deep understanding of Van Truckload freight network to anticipate challenging markets
- Recruited, selected, trained, and proactively coached team members
- Created and fostered a high-performance culture and developed strategies for positive financial results.
Business Implementation Manager
Schneider National
01.2011 - 01.2013
- Leveraged project management methodologies, developed plans and strategies to incorporate integration into Dedicated Services division for newly awarded business
- Served as a central point of contact for customers and key internal Associates regarding the implementation of new accounts
- Conducted needs assessments balanced with solutions offered by Dedicated Services to implement mutually successful operations
- Significant contributions in the transition from Legacy TMS platform to Oracle-based TMS platform within Dedicated Services division
- Subject Matter Expert in Oracle Transportation Management (OTM) and participated in developing training plans to assist and support Associates through life of transition.
Financial Services Manager
First Citizens Bank
01.2005 - 01.2010
- Responsible for managing retail and business banking relationships through effective sales and service leadership and targeted business development efforts
- Achieved branch growth and profitability goals by effectively leading marketing and growth strategies for an assigned branch
- Provided sales and professional development coaching to branch Associates to maximize the achievement of goals.
Banking Center Manager
Bank of America
01.2002 - 01.2005
- Developed Associates, expanded client relationships, achieved sales and lending goals while exceeding client service expectations
- Provided quality leadership and coaching to a team of sales and service professionals to uncover and meet the financial needs of clients
- Initiated, directed, and participated in outside client sourcing opportunities to solicit and develop new business.
Service Team Leader
Schneider National
01.1997 - 01.2002
- Led a team of Driver Associates to ensure critical key factors were met and maintained
- Monitored and coached Associates on service, safety, retention, utilization, and day-to-day operations
- Dedicated account Operations Management responsibility
- Developed and maintained business partnerships between Operations, Sales, and Customer Service.
Security Controller
United States Air Force
01.1992 - 01.1997
- Awarded Air Force Achievement Medal for Meritorious Service, 1996
- 1995 Airman of the Year Award, 9th Recon Wing, Beale AFB, CA
Skills
- Process Analysis
- Project restructuring
- Business Administration
- Idea Development and Brainstorming
- Complex Problem-Solving
- Process Improvement
- Staff Development
- Contract Management
- Motivating Teams
- Analytical Thinking
Timeline
Fleet Safety & Compliance Leader
Johnsonville
01.2021 - Current
Customer Service & Planning Manager
WEL Companies Inc
01.2019 - 01.2021
Client Engagement Leader
J. J. Keller & Associates, Inc
01.2016 - 01.2019
Transportation Planning Manager
Paper Transport Inc
01.2014 - 01.2016
Carrier Operations Manager
Schneider National
01.2013 - 01.2014
Business Implementation Manager
Schneider National
01.2011 - 01.2013
Financial Services Manager
First Citizens Bank
01.2005 - 01.2010
Banking Center Manager
Bank of America
01.2002 - 01.2005
Service Team Leader
Schneider National
01.1997 - 01.2002
Security Controller
United States Air Force
01.1992 - 01.1997
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