Christopher Koepke

• Training and supporting all field service technicians and support service technicians at Earthwise.
• Providing service and support 24/7 and holidays for all customers with 100% satisfaction.
• Led change and transformation across business areas to deliver benefits and align company resources.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, help company evolve and grow.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Scheduled and attended meetings with clients and prospective clients as requested.
• Trained new employees on proper protocols and customer service standards.
• Developed new employees and on-going performance assessment of current employees.

• Service Manager with supporting services for FGR systems.
• Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
• Launched quality assurance practices for each phase of development.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Observed construction methods, installations, inspection and testing processes to maintain consistent progress.
• Determined root cause and provided corrective action to prevent future failures through investigation and analysis.
• Traveled World Wide.

*100% start up capability on all rental steam generation equipment.

*Field engineering and troubleshooting.

*100% National and International travel.

*Total field project management of projects with excess value of 3 MM.

*7 Day and 24 Hour commitment to emergency service. and /or engineering of all steam/pre treatment systems

• Worked directly for John Forsythe.
• Worked with customers and engineering team to determine equipment needs for system requirements.
• Visually inspected, tested machinery, and perform routine maintenance.
• Trained and supervised staff on equipment maintenance and safety procedures.
• Contributed additional revenue to sales plans through resale opportunities.