Christopher Kotecki

• Perform the highest quality of guest service
• Overlook and assist with performing tasks across other departments throughout the property such as housekeeping, valet, etc
• Was a factor in the preparation of the opening of the Delamar Mystic, Delamar’s newest property

As a Guest Relations Agent I provide guests with efficient service that adheres to standards fitting of a forbes 5-star property, help maintain the property by tasks such as preparing the property for specific seasons, preparing for events and servicing on property vehicles, etc, and also provide assistance with everyday tasks throughout all departments including housekeeping, on-site activities, bell/ valet, guest shuttle services, while performing front desk duties.

• Collaborate with other departments including concierge and upper management.
• Process payments and check out departing guests efficiently and accurately.
• Ensure compliance with applicable regulations pertaining to guest relations operations.
• Provide anticipatory service ensuring a memorable guest experience.

As a Guest Relations Associate I provided guests with efficient service that adheres to standards fitting of a forbes 5-star property, helped maintain the property by tasks such as preparing the property for specific seasons, preparing for events and servicing on property vehicles, etc. Also provided assistance with everyday tasks throughout all departments including housekeeping, on-site activities, front desk, guest shuttle services, while performing bell valet duties.

• Ensured compliance with applicable regulations pertaining to guest relations operations.
• Provided anticipatory service ensuring a memorable guest experience.

In collaboration with my team I helped land and maintain clients looking for marketing and provided reliable service to clients with which we helped manage social media accounts while delivering marketing strategies for growth along with issuing and performing marketing specific services such as analytic analysis, videography, photography, website design and graphic design.

As Operations Manager I oversaw everyday operations at the studio such as the booking of sessions, the marketing and sales of services including each individual service required to complete a song recorded at our studio as well as other services we provided including merchandise, videography, etc. Ran the production of such sessions as well while providing the business with high end gear that allowed growth as a brand.