David Lilly
Stella,NC
Overview
33
33
years of professional experience
Work History
GUEST SERVICES MANAGGER
Lowes Foods
Morehead City, NC
12.2021 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
DELI BAKERY MANAGER
Food Lion
Jacksonville, NC
11.2020 - 12.2022
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Supervised deli staff to ensure efficient customer service.
- Trained new employees on proper food handling techniques and safety regulations.
- Ordered necessary deli supplies to maintain stock levels.
- Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
- Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Prepared and led food service training programs to teach staff various tasks.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assistant Operations Manager
MCCS
JACKSONVILLE, NC
12.2011 - 06.2015
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Oversaw financial management, budget management, accounting and payroll activities.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Active Duty Marine
Government
Jacksonville, NC
10.1991 - 11.2011
Education
High School Diploma -
Lakeview High School
Ohio06-1991
Skills
- Administrative Oversight
- Optimizing team performance
- Data Analysis
- Guest Relations
- Customer service abilities
- Budgeting and financial management
- Inventory Management
- Logistics Oversight
- Workflow Optimization
- Health and safety compliance
- Project Management
- Schedule Coordination
- Training and mentoring
- Time Management
- Positive and Constructive Feedback
- New Hire Training
Timeline
GUEST SERVICES MANAGGER
Lowes Foods
12.2021 - Current
DELI BAKERY MANAGER
Food Lion
11.2020 - 12.2022
Assistant Operations Manager
MCCS
12.2011 - 06.2015
Active Duty Marine
Government
10.1991 - 11.2011
High School Diploma -
Lakeview High School