Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ibraheem Sadiq

Phoenix,AZ

Summary

Progressive Guest Services Manager with several years of experience. Trained in innovative leadership, individualized customer service and employee feedback. Offering a dedication to proactive criticism and structural efficiency

Overview

3
3
years of professional experience

Work History

Guest Services Manager

Wyndham Destinations
Scottsdale, AZ
03.2022 - Current
  • Ensured guests received excellent service by developing and maintaining positive relationships with customers.
  • Monitored customer satisfaction levels through surveys, guest comments and feedback.
  • Organized and supervised the daily activities of front desk staff to ensure efficient operations.
  • Maintained accurate records of guest preferences, bookings and cancellations.
  • Performed various administrative tasks such as updating databases, preparing reports and responding to emails.
  • Created weekly schedules for front desk staff in accordance with occupancy rates.
  • Developed and implemented policies related to customer service standards and procedures.

Guest Services Associate

Wyndham Destinations
Scottsdale, AZ
09.2021 - 03.2022
  • Greeted guests in a friendly and professional manner.
  • Provided information on hotel services, facilities, and local attractions.
  • Assisted with check-in and check-out procedures.
  • Processed payments for room charges, incidentals, and taxes.

Education

Bachelor of Science - Business Administration

Adams State University
Alamosa, CO
12-2024

Skills

  • Data Analysis
  • Personnel Management
  • Budget Administration
  • Greeting customers
  • Customer Relationship Management
  • QuickBooks master
  • Property management software understanding
  • Administrative Oversight
  • Schedule setting
  • Complaint resolution
  • Multitasking proficiency
  • Budget balancing
  • Budgeting and financial management
  • Guest Relations
  • Decision-making capabilities

Timeline

Guest Services Manager

Wyndham Destinations
03.2022 - Current

Guest Services Associate

Wyndham Destinations
09.2021 - 03.2022

Bachelor of Science - Business Administration

Adams State University
Ibraheem Sadiq