Progressive Guest Services Manager with several years of experience. Trained in innovative leadership, individualized customer service and employee feedback. Offering a dedication to proactive criticism and structural efficiency
Overview
3
3
years of professional experience
Work History
Guest Services Manager
Wyndham Destinations
Scottsdale, AZ
03.2022 - Current
Ensured guests received excellent service by developing and maintaining positive relationships with customers.
Monitored customer satisfaction levels through surveys, guest comments and feedback.
Organized and supervised the daily activities of front desk staff to ensure efficient operations.
Maintained accurate records of guest preferences, bookings and cancellations.
Performed various administrative tasks such as updating databases, preparing reports and responding to emails.
Created weekly schedules for front desk staff in accordance with occupancy rates.
Developed and implemented policies related to customer service standards and procedures.
Guest Services Associate
Wyndham Destinations
Scottsdale, AZ
09.2021 - 03.2022
Greeted guests in a friendly and professional manner.
Provided information on hotel services, facilities, and local attractions.
Assisted with check-in and check-out procedures.
Processed payments for room charges, incidentals, and taxes.