Nicholas Reed
Madison,WI
Summary
Dynamic Guest Services Manager with several years of experience. Committed to high standards of personalized service and honest intercompany communication with creative problem-solving and leadership training. Eager to bring excellence and cultivate a productive community in a high-demand position.
Overview
8
8
years of professional experience
Work History
Guest Services Manager
Holiday Inn Express Hotel
Verona, WI
11.2022 - 08.2024
- Ensured guests received excellent service by developing and maintaining positive relationships with customers.
- Monitored customer satisfaction levels through surveys, guest comments and feedback.
- Performed various administrative tasks such as updating databases, preparing reports and responding to emails.
- Resolved customer complaints promptly and professionally while ensuring a high level of customer satisfaction.
Assistant General Manager
Country Inn & Suites By Radisson
Galena, IL
06.2021 - 02.2022
- Managed daily operations of the property, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Analyzed financial data and prepared reports for senior management.
Night Supervisor
The Edgewater Hotel
Madison, WI
11.2016 - 02.2018
- Ensured the security of the premises by conducting regular patrols and monitoring surveillance equipment.
- Supervised staff members to ensure compliance with safety regulations and policies.
- Provided assistance to customers in resolving complaints and disputes.
- Resolved conflicts between employees or customers in a professional manner.
Education
High School Diploma -
Freeport High School
Freeport, IL06-2006
Skills
- Data Analysis
- Customer Satisfaction
- Decision-making capabilities
- Guest engagement strategies
- Staff Training and Development
- Team Management
Timeline
Guest Services Manager
Holiday Inn Express Hotel
11.2022 - 08.2024
Assistant General Manager
Country Inn & Suites By Radisson
06.2021 - 02.2022
Night Supervisor
The Edgewater Hotel
11.2016 - 02.2018
High School Diploma -
Freeport High School
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