Summary
Overview
Work History
Education
Skills
Phone - Number
Timeline
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Kristy Conlon

Hendersonville,TN

Summary

Current Guest Services Manager at Adventure Science Center with a passion for cat rescue. Looking to use skills obtained through my current work with a non-profit to benefit a cause I find truly meaningful.

Overview

26
26
years of professional experience

Work History

Guest Services Manager

Adventure Science Center
08.2022 - Current
  • Over 2 years of experience working directly with ASC guests and having the opportunity to develop relationships with many of our members.
  • Implemented new membership promotions to increase member numbers.
  • Process all new and renewed membership information bi-weekly and ensure that members digital cards are up to date and easily accessible.
  • Maintain frequent communication with other departments to better facilitate positive guest experiences.
  • Have worked closely with my team to implement new guest service policies, membership pricing, and customer service expectations.
  • Handled front desk and guest services budget and outlined adherence plans for specific positions.
  • Reviewed upcoming events and planned for expected challenges.
  • Developed and implemented strategies to improve guest experiences and build loyalty.
  • Led weekly team meetings to communicate upcoming promotions and current metrics.

Store Manager

Hot Topic
06.2009 - 01.2022
  • Ensured that the team followed set standards regarding customer service
  • Frequent communication with other departments to ensure efficiency
  • Helped to create an inclusive and welcoming store
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Store Manager

For Your Entertainment (FYE)
10.1998 - 04.2009
  • Managed teams in fast paced retail environment with focus on customer service.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Organized bi-annual meetings to train and update employees on new initiatives.
  • Recruited, hired, and trained new team members.

Education

Bachelor of Science - Sociology

Middle Tennessee State University
Murfreesboro, TN
05.2022

Associate of Science - Sociology

Volunteer State Community College
Gallatin, TN
08.2020

Skills

  • Time Management
  • Guest engagement strategies
  • Improving processes
  • Exceptional communication
  • Performance improvement
  • Team management
  • Administrative oversight

Phone - Number

615-487-4547

Timeline

Guest Services Manager

Adventure Science Center
08.2022 - Current

Store Manager

Hot Topic
06.2009 - 01.2022

Store Manager

For Your Entertainment (FYE)
10.1998 - 04.2009

Associate of Science - Sociology

Volunteer State Community College

Bachelor of Science - Sociology

Middle Tennessee State University

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Kristy Conlon