Keely Chappell

Supervised and scheduled a team of 20+ people..

Maintain extensive knowledge of the clubs DataTrak membership management system.

Serve as one of the primary faces of CCHC and remain available to assist members throughout the facility.

Resolve all member account issues.

Run a weekly report on front desk sales and pro-shop.

Conduct monthly inventory of all products sold in the gym.

Provide operational leadership and continuity when senior managers are absent.

Handle issues that would otherwise escalate to the GM or another department head.

Trained and mentored new front desk staff on procedures and customer service standards.

Maintained a high level of professionalism, ensuring positive interactions with guests at all times.

Developed strong relationships with members.

Used POS system to enter orders, process payments and issue receipts.

Supervised during night shifts.

Conducted yoga classes for participants.

Delivered exceptional customer service through effective written and verbal communication, enhancing patient satisfaction.

Knowledge in healthcare information system scheduling templates as designed.

Knowledge of healthcare information system scheduling templates as designed.

Facilitated communication between hospital, clinic, and patients for the department to ensure open and effective communication between hospital, clinic and its patients.

Managed multitasking responsibilities, including patient check-ins, phone inquiries, and scheduling, while ensuring completion of daily tasks on time.