Jeremy Wimes
Macon,GA
Summary
Highly enthusiastic customer service representative, with 10+ years client interface experience. Results driven customer service rep with proven ability to establish rapport with clients. Dedicated Rep motivated to maintain customer satisfaction and contribute to company success.
Progressive Guest Services Manager with several years of experience. Trained in innovative leadership, individualized customer service and employee feedback. Offering a dedication to proactive criticism and structural efficiency
Overview
13
13
years of professional experience
Work History
Guest Services Manager
Peachstate Hospitality
Lithia Springs, GA
10.2017 - 09.2022
- Front office operations, accounts receivable, chargeback management, training specialist, Responsible now for handling all emergencies and guest relations
- Prominent relationship with all Regular guests, and extremely visual and available for all guests needs
Front Office Supervisor
Horizon
05.2017 - 12.2017
- Responsible for all front office operations and training
- Training
- Hiring
Front Office Supervisor
Hotel Equities
Atlanta, GA
11.2016 - 05.2017
- Responsible for all front office operations and training
- Ordering
- Hiring
Front Office Manager
Schulte Hospitality Group
Atlanta, GA
07.2015 - 04.2016
- Company Overview: one of the world's most recognized hotel brands (Marriott International)
- Worked as front office manager for one of the world's most recognized hotel brands (Marriott International)
- Overseeing daily hotel operations, providing world class customer service, ordering materials for daily use, and accounts receivables
- One of the world's most recognized hotel brands (Marriott International)
Glass Claims Rep
GEICO
Macon, GA
04.2013 - 08.2015
- Inbound calls taking glass only claims, and documenting policy holders needs
Front Office Manager
Peachstate Hospitality
Macon, GA
06.2013 - 07.2015
- Company Overview: one of the world's most recognized hotel brands (Marriott International)
- Worked as front office manager for one of the world's most recognized hotel brands (Marriott International)
- Overseeing daily hotel operations, providing world class customer service, ordering materials for daily use, and accounts receivables
- One of the world's most recognized hotel brands (Marriott International)
Guest services Representative- Lead
Fairfield Inn and Suites by Marriott
Albany, GA
12.2009 - 03.2013
- Ensured superior guest experience by addressing guest concerns, demonstrating empathy and resolving problems on the spot
- Greeted guests entering the hotel to ascertain what each guest wanted and/or needed
- Assisted guests in person and via telephone
- Communicated with vendors regarding order availability on supplies, or future inventory
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing problems
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail customer service and administration tasks to resolve customer issues quickly and efficiently
- Associate of the month 3x
- GSS Survey S.T.A.R
- Associate
- Recognition certificate of Service from Marriott Intl
Guest services Representative
Peachstate Hospitality
Milledgeville, GA
05.2009 - 12.2009
- Ensured superior guest experience by addressing guest concerns, demonstrating empathy and resolving problems on the spot
- Greeted guests entering the hotel to ascertain what each guest wanted and/or needed
- Assisted guests in person and via telephone
- Communicated with vendors regarding order availability on supplies, or future inventory
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing problems
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail customer service and administration tasks to resolve customer issues quickly and efficiently
Education
College Prep -
Jones County High school
Gray, GA01.2001
Skills
- FOSSE
- Microsoft office
- Front Desk
- Telecommunication
- Office Administration
- Office Management
- Guest Relations Experience
- Upselling
- Guest Services
- Accounts Payable
- Microsoft Outlook
- Hotel experience
- Customer service
- Computer literacy
- Cash handling
- Payroll
- POS
- Hospitality
- Accounts Receivable
- Microsoft Excel
- Clerical Experience
- Phone Etiquette
- Communication skills
- Administrative experience
- Computer skills
- Typing
- Cash management
- Excellent communication skills
- Fast learner
- MS Windows proficient
- Courteous demeanor
- Strong client relations
- Customer service expert
- Invoice processing
- Credit card processing
- Telecommunication skills
- Multi-line phone usage
- Strong organizational skills
- Adaptability
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Guest Services Manager
Peachstate Hospitality
10.2017 - 09.2022
Front Office Supervisor
Horizon
05.2017 - 12.2017
Front Office Supervisor
Hotel Equities
11.2016 - 05.2017
Front Office Manager
Schulte Hospitality Group
07.2015 - 04.2016
Front Office Manager
Peachstate Hospitality
06.2013 - 07.2015
Glass Claims Rep
GEICO
04.2013 - 08.2015
Guest services Representative- Lead
Fairfield Inn and Suites by Marriott
12.2009 - 03.2013
Guest services Representative
Peachstate Hospitality
05.2009 - 12.2009
College Prep -
Jones County High school