Christopher Koufos
Watertown,MA
Summary
Experience with customer service
Notable work ethic in busy work environments
Problem solving and adaptability in complex situations
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Relationship Advocate
Fidelity Investments
09.2022 - Current
- Provided exceptional service to high-value clients, ensuring long-term loyalty and repeat business.
- Developed rapport with customers, understanding their needs and providing tailored solutions to enhance their experience.
- Consistently met or exceeded performance metrics related to customer service quality, responsiveness, and issue resolution.
10U Coach
Middlesex Reds Baseball Organization
11.2023 - Current
- Managed practice schedules, ensuring efficient use of time and resources for optimal results.
- Enhanced team performance by developing and implementing effective coaching strategies.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
Busser/Food Runner/Barback/Bartender
Chapin’s Bayside
06.2016 - 08.2022
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
Bachelors of Science in Business Administration - Management
Merrimack College Girard School of Business
Skills
- Personable and Friendly
- Building Relationships
- Call Management
- Product Knowledge
- Customer Relations
Certification
- SIE
- Series 7
- Series 63
Leadership And Volunteer Experience
- Watertown Challenger Baseball League, Watertown, MA, 04/2017-06/2018, Volunteer
- Bellesini Academy, Lawrence, MA, 01/2020-03/2020
Timeline
10U Coach
Middlesex Reds Baseball Organization
11.2023 - Current
Customer Relationship Advocate
Fidelity Investments
09.2022 - Current
Busser/Food Runner/Barback/Bartender
Chapin’s Bayside
06.2016 - 08.2022
Bachelors of Science in Business Administration - Management
Merrimack College Girard School of Business