Christopher Kreid
Potlatch,ID
Summary
Rental sales agent with expertise in guiding customers through the rental process and preparing rental agreements. Proficient in reservation software and skilled in processing payments efficiently. Demonstrated ability to engage customers and deliver exceptional service as a Counter Clerk. Reliable in managing retail transactions with a focus on accuracy and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Rental Associate
Pullman Building Supply
Pullman , WA
10.2021 - 11.2024
- Coordinated with sales and maintenance teams to enhance rental operations.
- Streamlined inventory processes, reducing equipment downtime, and boosting customer satisfaction.
- Resolved customers' complaints regarding products or services.
- Managed incoming and outgoing calls from customers related to reservations, cancellations or other issues.
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
- Meticulously maintained rental records and contracts.
Assistant Manager
Coeur D'Alene Casino Resort and Hotel
Worley, ID
10.2011 - 05.2021
- Managed customer service inquiries and complaints in a timely manner.
- Fostered strong relationships with interdepartmental teams, ensuring seamless guest experiences
- Mentored junior staff, facilitating their professional growth
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
High School Diploma -
Potlatch Jr-Sr High School
PotlatchSome College (No Degree) - Alternative Medicine
Everglades University
Boca Raton, FLSkills
- Phone Etiquette
- Customer Relations
- Conflict Resolution
- Problem solving
- Attention to Detail
- Sales Support
- Interdepartmental communication
- Basic PC knowledge
- Record keeping
- Schedule management
Timeline
Rental Associate
Pullman Building Supply
10.2021 - 11.2024
Assistant Manager
Coeur D'Alene Casino Resort and Hotel
10.2011 - 05.2021
High School Diploma -
Potlatch Jr-Sr High School
Some College (No Degree) - Alternative Medicine
Everglades University
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