Christopher Krieger
Orlando,FL
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Software Support Specialist
ICoreConnect
03.2024 - Current
- Plans and implements any integration with third-party systems (SSO, APIs, etc.)
- Assisted in the creation of product documentation and user guides, enabling customers to better understand software functionality and features.
- Provided remote assistance to clients experiencing technical difficulties, reducing downtime and minimizing disruptions to their operations.
- Maintained detailed records of customer interactions for reference in future support cases, ensuring consistency in issue resolution.
- Delivered exceptional customer service through clear communication and empathy, resulting in increased client retention rates.
Fine Dining Server
Bella Tuscany
06.2016 - Current
- Provided exceptional service to customers in a fine dining setting
- Ensured timely delivery of food and beverages to tables
- Collaborated with kitchen staff to ensure accurate order fulfillment
- Maintained cleanliness and organization of dining area
- Assisted with menu recommendations and answered customer inquiries.
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
Small Business Owner
Next Generation Entertainment
06.2011 - 01.2021
- Maintain and administer the organization's computer networks, including LAN, WAN, and intranet systems
- Install, configure, and troubleshoot network hardware and software components
- Monitor network performance and ensure it meets the company's needs and security standards
- Stay current with industry trends and emerging technologies to recommend network enhancements.
Education
Google IT Support Professional Certification -
Bachelor of Science - National Security Studies
New Jersey City University
Jersey City, NJ05.2019
Skills
- Microsoft Office applications
- High-level critical thinking skills
- Organized and reliable
- Customer Service, Prospecting, & Quotas
- Extensive Public Speaking Experiences
- Ability to communicate effectively orally and in writing
- Understanding of Windows Operating Systems
- Experience with IT Hardware and Industry Standards
- Remote Support
- Customer Support
- Ticket management
- Software Installation
References
References and Supporting Documentation furnished upon request
Certification
- Technical Support Fundamentals, Google - May 2023
Timeline
Software Support Specialist
ICoreConnect
03.2024 - Current
Fine Dining Server
Bella Tuscany
06.2016 - Current
Small Business Owner
Next Generation Entertainment
06.2011 - 01.2021
Google IT Support Professional Certification -
Bachelor of Science - National Security Studies
New Jersey City University
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