Amanda Brewer
Dayton,Ohio
Summary
Highly motivated Technical Support Specialist with over 2 years of experience providing software and database support for enterprise clients. Skilled in SQL querying, troubleshooting complex application issues, root-cause analysis, and customer support. Experienced in working independently, managing multiple tasks, and collaborating across teams to resolve technical problems. Committed to delivering exceptional customer experiences while maintaining high standards of accuracy and efficiency.
Overview
2
2
years of professional experience
Work History
Software Support Specialist
Tyler Technologies
Moraine, OH
07.2023 - 10.2025
- Managed multiple support cases simultaneously while maintaining attention to detail and customer satisfaction.
- Implemented client-requested system changes while adhering to quality standards and project timelines.
- Utilized SQL Developer to investigate database records, validate data, and identify root causes of software-related issues.
- Documented defects and enhancement requests in JIRA, providing reproduction steps and technical findings to development teams.
- Collaborated with internal teams to enhance product functionality and user experience.
- Maintained current knowledge of relevant technology as assigned by department manager.
- Performed system analysis, diagnosis, resolution, and follow-up to ensure complete customer satisfaction.
Education
Bachelor's - Business - Management Information Systems
Wright State University
Fairborn, OH05-2021
Skills
- Microsoft Office
- Database Analysis
- Application Support
- Software Troubleshooting
- Microsoft Dynamics CRM
- Root Cause Analysis
- Oracle SQL Developer
- JIRA
- Remote Support
- Independent Work
- Collaboration
- Attention to Detail
Accomplishments
The Complete Oracle SQL Certification Course (Udemy), February 2025
Timeline
Software Support Specialist
Tyler Technologies
07.2023 - 10.2025
Bachelor's - Business - Management Information Systems
Wright State University