Christopher LaDeaux
Matheny Motors
Fleming,OH
23
years of professional experience
Knowledgeable Service Writer/ Service Manager with solid background in managing service operations and ensuring customer satisfaction. Proven track record of implementing process improvements and resolving escalated issues effectively. Demonstrated ability to lead teams and streamline workflows while maintaining high service standards. And working with extended warranty companies and part suppliers to ensure low down time for the customer.
Work History
Assistant Service Manager
2 Years 4 Months- Coordinated service schedules to optimize technician workflow and enhance customer satisfaction.
- Assisted in managing parts inventory, ensuring timely availability for service requests.
- Streamlined communication between service team and customers, improving response times to inquiries.
- Monitored service operations, identifying areas for process improvements and increased efficiency.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- GMC Service Excellence award 2 years running and 94% customer satisfaction survey results.
Service Manager
10 Years 2 Months- Led service team to enhance customer satisfaction through effective communication and issue resolution.
- Streamlined service operations by implementing process improvements, reducing turnaround times.
- Developed training programs for staff, enhancing technical skills and customer service capabilities.
- Oversaw daily service department activities, ensuring compliance with quality standards and policies.
- Collaborated with sales teams to improve cross-departmental processes, fostering better client relationships.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Administrative Manager, Assistant Store Manager
11 Years 3 Months- Streamlined administrative processes to enhance operational efficiency and reduce turnaround times.
- Managed scheduling and resource allocation to optimize team performance and productivity.
- Developed training programs for new staff, improving onboarding experience and retention rates.
- Oversaw budget management, ensuring adherence to financial guidelines and reducing unnecessary expenditures.
- Implemented inventory control measures, minimizing discrepancies and enhancing stock accuracy.
- Coordinated cross-departmental communication to ensure alignment on project goals and deadlines.
- Facilitated regular team meetings to address concerns, foster collaboration, and promote a positive work environment.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Conducted regular performance reviews to identify areas for improvement and develop action plans for administrative staff.
- Completed pay role , onboarding, training, vacation requests, interviewed and hired new employees and other HR needs as they arose.
- Completed bi-weekly payroll for 150 employees.
- Administrative excellence 3 years running by controlling expenses, cash over/short of an overage of $515.00 out
of 31 million dollars in sales running through 14 registers and credit charge offs totaling 0 dollars in fiscal year
2014.
Education
High School Diploma
- Member of VICA
- Awarded 3.8 GPA
- Continuing education in Business Managment
Skills
Customer service focus
Staff training and development
Service planning
Schedule coordination
Operation Monitoring
Operational improvements
Strong leadership
Employee relations
Customer service
Team leadership
Verbal and written communication
Team collaboration and leadership
Timeline
Assistant Service Manager
Matheny Motors
04.2024 - CurrentRead More
Service Manager
C&C Dodge Toyota
04.2014 - 06.2024Read More
Administrative Manager, Assistant Store Manager
Lowe's
01.2004 - 04.2015Read More
Washinton County Carrer Center
High School Diploma
Read More