Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Christopher Laguna

Christopher Laguna

New York,NY

Summary

Dedicated Sales Professional renowned for delivering exceptional customer service and fostering enduring relationships with high-profile clients at Ralph Lauren Flagship. Demonstrates versatile expertise across multiple roles, showcasing adaptability, deep product knowledge, and powerful sales strategies that consistently drive client conversion and retention. Recognized for surpassing $1 million in sales across diverse departments within just 10 months, illustrating a proven ability to excel in luxury sales environments.

Overview

4
4
years of professional experience

Work History

Senior Sales Associate

Ralph Lauren
09.2022 - Current
  • Consistently achieved monthly sales averaging $100,000.
  • Provided exceptional customer service, cultivating enduring relationships with high-profile clients.
  • Engaged customers to understand their values, offering expert advice to build trust and ensure repeat business.
  • Specialized in Mens Made to Measure, facilitating transactions ranging from $10,000 to $25,000.
  • Generated 20% of business through effective personal outreach strategies.
  • Managed scheduling and organization of online and in-store appointments, ensuring thorough post-sale follow-up.
  • Maintained meticulous sales records to track and optimize performance.
  • Trained and mentored new sales associates to enhance team's performance.
  • Shared cross-selling techniques and customer service best practices to improve store efficiency and sales metrics.
  • Resolved customer complaints promptly and professionally, prioritizing satisfaction to maintain loyalty.

Guest Service Coordinator

Ralph Lauren
03.2022 - 09.2022
  • Supported back-of-house and sales floor operations, including seasonal merchandising projects and inventory counts resulting in above 95% accuracy..
  • Ensured inventory accuracy through detailed sectioning and pre-counting using blueprints.
  • Managed store registers, cash handling, and maintained accurate financial records.
  • Assisted executive sales professionals, fostering exceptional customer service and inter-store communication to drive sales.

Home Health Aide

Alastar Home Care
11.2020 - 06.2022


  • Experience ensuring comfort and well-being in client interactions.
  • Demonstrated empathy and sensitivity in providing personalized service.
  • Reliability and Dependability
  • Assisted with medication administration and monitored vital signs under supervision.

Education

Associate of Arts - Business Administration And Management

Baruch College of The City University of New York
New York, NY

High School Diploma -

Talent Unlimited High School
New York, NY
2020

Skills

  • Strong customer relationship management
  • Effective sales techniques and product knowledge
  • Proficient in POS and in Concierge
  • Problem-Solving and Critical Thinking Abilities
  • Interpersonal Skills
  • Excellent Communication Skills
  • Fluent in Spanish
  • Extensive Product Knowledge in Evening Wear & Formal Wear
  • Compelling Leadership Skills
  • Training Strategies

Accomplishments

  • Awarded highest cross sale percentage across all departments.
  • Awarded most sold in Antique & Vintage pieces.
  • Earned the title of Senior Sales Professional for consistently surpassing sales targets.
  • Representative the brand at a Multi million dollar open house along side well established Real Estate Agents.

Timeline

Senior Sales Associate

Ralph Lauren
09.2022 - Current

Guest Service Coordinator

Ralph Lauren
03.2022 - 09.2022

Home Health Aide

Alastar Home Care
11.2020 - 06.2022

Associate of Arts - Business Administration And Management

Baruch College of The City University of New York

High School Diploma -

Talent Unlimited High School
Christopher Laguna