Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christopher Lagunas

Garden Grove,CA

Summary

Experienced supervisor with a track record of driving sales success through effective leadership of talented sales teams. Skilled in engaging and motivating staff through regular discussions of sales performance, fostering accountability and recognizing outstanding achievements. Committed to maintaining high service standards by providing guidance and support to staff in handling customer communications and resolving service issues.

Overview

11
11
years of professional experience

Work History

Sales Expert

24 Hour Fitness
Newport Beach, CA
10.2022 - Current
  • Created and implemented sales strategies to successfully meet company targets
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs
  • Built rapport with customers and assessed needs to make product recommendations and upsell
  • Managed customer accounts to secure customer satisfaction and repeat business

Supervisor

Starbucks
Santa ANa, CA
11.2018 - 08.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Worked with management team to implement proper division of responsibilities.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Set overall vision and provided team leadership.

Catering Staff Member

Guckenheimer Services LLC
Newport Beach, CA
09.2015 - 11.2018
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Provided friendly, courteous service to create memorable moments for guests.
  • Adhered to company quality constraints and industry best practices for guest satisfaction.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained flexible work schedule to meet event needs

Expediter

Corner Bakery Cafe
Costa Mesa, CA
08.2013 - 09.2015
  • Affected quick resolutions to customer problems and brought in management when needed.
  • Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Trained new expeditors and food runners according to company policies and standards.

Delivery Driver

Papa John's Pizza
Santa Ana, CA
01.2012 - 07.2013
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Cleaned and organized store, including checkout desk and displays.
  • Assisted customers promptly and politely, in person and via telephone.
  • Read maps, followed oral and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Education

High School Diploma -

Segerstrom High School
Santa Ana, CA

Skills

    • Critical Thinking
    • CPR/AED Certified
    • Training and Development
      • Staff Management
      • Self-Motivated
      • Interpersonal Communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Expert

24 Hour Fitness
10.2022 - Current

Supervisor

Starbucks
11.2018 - 08.2022

Catering Staff Member

Guckenheimer Services LLC
09.2015 - 11.2018

Expediter

Corner Bakery Cafe
08.2013 - 09.2015

Delivery Driver

Papa John's Pizza
01.2012 - 07.2013

High School Diploma -

Segerstrom High School

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Christopher Lagunas