Christopher Laman
Teaneck,NJ
Summary
Accomplished team member with a drive for organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process, and resource optimization.
Overview
8
8
years of professional experience
Work History
Senior Capacity/Performance Analyst
UPS
12.2023 - Current
- Monitored and optimized performance of physical and virtual computing resources, preventing system downtime.
- Conducted capacity forecasting and workload rightsizing, ensuring compliance with performance configurations.
- Supported infrastructure acquisition and software license optimization, aligning resources with business needs.
- Drove data center virtualization strategy and validated monthly infrastructure chargeback details, enhancing cost efficiency.
- Managed infrastructure on VMware Aria Suite
- Utilized ServiceNow for effective management of workflows related to task changes and incidents.
- Harnessed Grafana dashboards to display real-time and historical performance data, driving solutions and enhancing capacity planning.
- Employed Tanium for information retrieval across diverse machines throughout company infrastructure.
- Contributed to the server/device EOL cycle through tracking and replacement procurement/selection.
- Analyzed performance metrics to identify trends and recommend enhancements.
- Collaborated with cross-functional teams to optimize operational processes.
- Led initiatives to improve data accuracy and streamline reporting processes across departments.
- Executed thorough evaluations of submitted budgets for adherence to internal policies and strategic objectives. Resolved discrepancies and misclassification by collaborating with relevant stakeholders. Utilized variance analysis and validation tools to confirm financial integrity before approval processes.
- Sourced and secured company hardware, software, and operational supplies from vendors including HP and Dell. Established productive relationships with third-party vendors to ensure timely fulfillment and competitive pricing.
- On top of regular duties, attended overnight and weekend support calls.
Systems Programming Analyst
UPS
06.2023 - 12.2023
- Administered system-level software and virtual machines, significantly enhancing operational efficiency.
- Executed deployment of new virtual machines across ESXi hosts within global data centers.
- Revamped virtual infrastructure by executing comprehensive upgrades.
- Investigated system performance, resolving server and network integration obstacles to decrease downtime.
- Partnered with cross-functional teams to execute system upgrades while maintaining adherence to regulatory standards
- Administered Windows servers and workstations throughout extensive global network.
- Maximized resource utilization across global Windows environments by optimizing server resources through VMware vSphere
Systems Programing Analyst Intern
UPS
06.2022 - 06.2023
- Facilitated construction of virtual workstations and servers for UPS Windows datacenter implementation team, enhancing system performance
- Implemented and sustained system-level software enhancing operational efficiency across departments.
- Investigated and fixed server and network challenges, guaranteeing consistent reliability and alignment with security requirements.
- Honored as finalist in 2023 UPS Hackathon, securing victory in ServiceNow category for innovative solutions.
Computer Lab Assistant
Fairleigh Dickinson University
01.2019 - 05.2022
- Provided technical support to students, faculty, and staff, resolving hardware and software issues efficiently.
- Installed and maintained computer systems, ensuring optimal functionality and minimal downtime.
- Monitored lab usage, promoting adherence to policies and enhancing user experience.
- Assisted users with technical issues. Provide immediate support to resolve hardware and software problems.
- Maintain equipment. Regularly update and maintain computer systems, including software updates and hardware maintenance.
- Ensured security. Implement security measures to protect data and equipment from unauthorized access and data breaches.
- Provided training. Conduct workshops and tutorials to help users understand and use various software applications.
- Maintained a clean environment. Kept the lab tidy and organized to facilitate effective learning and user experience.
Student Athletic Ambassador / Marketing Assistant
Fairleigh Dickinson University
12.2018 - 05.2022
- Served as official mascot for Fairleigh Dickinson University at athletic events and community functions, fostering school spirit.
- Partnered with marketing team to develop captivating social media content and promotional campaigns.
- Contributed to creation of innovative strategies boosting student engagement and brand presence on campus.
- Fostered strong relationships with prospective students and families to enhance recruitment efforts.
- Developed and implemented engaging campus tours highlighting academic programs and student life.
IT Quality Assurance Intern
Labcorp Drug Development
05.2021 - 08.2021
- Led process improvement initiatives that enhanced departmental efficiency and streamlined workflow operations.
- Developed test scripts and supported QA efforts, gaining hands-on experience with validation and testing procedures.
- Supported system audits by compiling documentation, verifying data integrity, and collaborating with auditors to ensure compliance with regulatory standards.
- Tested software applications by executing validation protocols, documenting findings, and collaborating with developers to resolve discrepancies in alignment with compliance requirements.
- Collaborated with cross-functional teams to optimize SharePoint site organization, improving accessibility for users.
- Conducted quality control tests to ensure compliance with industry standards and client specifications.
- Assisted in the development and implementation of quality assurance protocols and procedures.
- Analyzed data from testing processes to identify defects and recommend corrective actions.
- Prepared QA evaluation reports and submitted to management.
Education
Master of Science - Computer Science
Fairleigh Dickinson University
Teaneck, NJ01-2023
Bachelor of Science - Information Technology
Fairleigh Dickinson University
Teaneck, NJ01-2022
High School Diploma -
Bergenfield High School
Bergenfield, NJ06-2018
Skills
- Infrastructure Management — Infrastructure resource planning, capacity tracking, budgeting, and performance monitoring
- Root Cause Analysis — Issue identification, troubleshooting, and remediation
- Systems & Monitoring Tools — Tanium, Grafana, Citrix products, vRealize Automation, vRealize Operations, vRealize Suite
- Productivity — Microsoft Office & Office 365, Excel, Power BI, SharePoint
- Programming & Databases — Experience with Python, Java, SQL, C
- Technical Documentation — Technical writing, hardware/software/system documentation
- Excel Expertise — Advanced formulas, pivot tables, data analysis
- Communication — Clear written and verbal communication across technical and non‑technical teams
- Collaboration — Teamwork, relationship building, cross‑functional coordination
- Leadership — Guiding initiatives, supporting team success, mentoring
Timeline
Senior Capacity/Performance Analyst
UPS
12.2023 - Current
Systems Programming Analyst
UPS
06.2023 - 12.2023
Systems Programing Analyst Intern
UPS
06.2022 - 06.2023
IT Quality Assurance Intern
Labcorp Drug Development
05.2021 - 08.2021
Computer Lab Assistant
Fairleigh Dickinson University
01.2019 - 05.2022
Student Athletic Ambassador / Marketing Assistant
Fairleigh Dickinson University
12.2018 - 05.2022
Master of Science - Computer Science
Fairleigh Dickinson University
Bachelor of Science - Information Technology
Fairleigh Dickinson University
High School Diploma -
Bergenfield High School