CHRISTOPHER LAMPKIN
TAMPA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking Delivery Driver with 5 years of experience in warehouse shipping and receiving, including forklift operation, merchandise loading and maintaining on-time deliveries. Detail-oriented self-starter and team player familiar with DOT regulations and order verification processes. Accuracy-first approach to delivery.
Overview
8
8
years of professional experience
Work History
Data Entry Clerk
Resultscx
06.2023 - Current
- Processed high volumes of data entries with accuracy and attention to detail.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
Delivery Driver
Instacart
07.2021 - Current
- Notified customers of delays to decrease calls to support.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Transported and safely delivered items to prevent damage or loss.
- Handled merchandise in accordance with product handling standards.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Navigated routes with relevant map programs and GPS systems.
- Inspected vehicle and maintained gas, oil and water levels.
- Utilized street maps to plan and determine most efficient routes.
- Contacted customers prior to delivery to coordinate delivery times.
- Conducted emergency vehicle repairs to restore safety and dependability.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Kept accurate logs of all deliveries and trips.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
Delivery Courier
Fetch! Pet Care
03.2020 - 01.2023
- Checked and secured package loads before deliveries.
- Delivered items to customers and presented invoices for payments.
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Documented items transported, recipient information and problems.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Scanned inbound and outbound packages to sort for destination.
- Maintained adherence to stringent delivery deadlines.
- Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.
- Maintained delivery vehicle with regular upkeep and basic repairs.
- Sorted parcels according to delivery route.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Tracked delivery records with manifests using smartphones for customer signatures.
- Obtained official signatures and required payments for different types of deliveries.
- Walked, rode bicycles or drove vehicles to reach destinations and deliver messages or materials.
Customer Service Representative
Sanwa
07.2018 - 01.2020
- Developed strong customer relationships to encourage repeat business.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Improved customer service wait times to mitigate complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Consulted with customers to resolve service and billing issues.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Education
Computer Systems Technology - Computer Installation And Repair Technology
Brewster Technical Center
Tampa, FL11-2009
High School Diploma -
Armwood High School
Seffner, FL05-2006
Skills
- Documentation and Reporting
- DOT Compliance
- Clean Driving Record
- Loading and Unloading
Education and Training
other,other
Timeline
Data Entry Clerk
Resultscx
06.2023 - Current
Delivery Driver
Instacart
07.2021 - Current
Delivery Courier
Fetch! Pet Care
03.2020 - 01.2023
Customer Service Representative
Sanwa
07.2018 - 01.2020
High School Diploma -
Armwood High School
Computer Systems Technology - Computer Installation And Repair Technology
Brewster Technical Center