Tori Keeton
Clarksville,TN
Summary
Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls.
Overview
10
10
years of professional experience
Work History
Data Entry Clerk
Community Health System
12.2023 - Current
- Patient demographics
- Verifying insurance
- Medical claims
- Self sufficient
Patient Service Representative
Community Options
01.2023 - Current
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assisted patients in filling out check-in and payment paperwork.
- Verified insurance eligibility and coverage for patients.
Tier 3 Support Representative (temp)
Walmart.com
09.2023 - 12.2023
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Trained new support representatives, ensuring a consistent level of service quality across the team.
- Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
- Conducted regular reviews of support tickets to identify patterns and opportunities for optimization.
Data Entry Specialist
Robert Half
08.2017 - 05.2022
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
Customer Service Representative
Aegis Science Lab
10.2020 - 04.2021
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Associate
Hooters
04.2015 - 10.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
Education
Microsoft Office Specialist Certificate Training Coursera Nursing Aid Education of - undefined
High School Diploma -
Thornton Township High School
Skills
- P>Typing 40 wpm
- P>Document filing
- P>Insurance verifying
- P>Medical insurance
- P>High-volume call centers
- P>Call decisioning
- P>Product knowledge
- P>Documentation and reporting
- P>Written and oral communication
Attributes
● Customer Satisfaction ● Customer Retention
● Account Management ● CMR Management
● Escalation Management
● Project Management ● Product Knowledge
● Help Desk Support ● Technical Support
Personal Information
Title: Customer Service Representative
Contact
Clarksville, TN 37043
Languages
English
Full Professional
Timeline
Data Entry Clerk
Community Health System
12.2023 - Current
Tier 3 Support Representative (temp)
Walmart.com
09.2023 - 12.2023
Patient Service Representative
Community Options
01.2023 - Current
Customer Service Representative
Aegis Science Lab
10.2020 - 04.2021
Data Entry Specialist
Robert Half
08.2017 - 05.2022
Customer Service Associate
Hooters
04.2015 - 10.2020
Microsoft Office Specialist Certificate Training Coursera Nursing Aid Education of - undefined
High School Diploma -
Thornton Township High School
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