Open To Work
CHRISTOPHER LANGER
Publix Super Markets, Inc.
Lakeland,USA
Work Preference
Job Search Status:
Open to workDesired start date:
ImmediatelyDesired Job Title
Technical Support RepresentativeCustomer Service RepresentativeDriverWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation:
Lakeland, FLOpen to relocation:
NoImportant To Me
Company CultureHealthcare benefitsWork-life balanceSummary
Technical support professional with proven track record in solving complex technical issues and enhancing user experience. Known for strong team collaboration and adaptability to dynamic environments, consistently delivering reliable support and effective solutions. Expertise includes software troubleshooting, network configuration, and user training, alongside commitment to achieving tangible results.
Work History
Associate Technical Support Analyst
3 Years 7 Months- Performed first level problem determination/support via phone for store/corporate hardware and software application issues to resolve customer inquiries.
- Monitored alerts for hardware and software applications and took appropriate actions to maintain operational stability.
- Answered phones and logged incidents for incoming calls to ensure timely support.
Assistant Produce Manager
3 Years 2 Months- Ensured produce department compliance with workplace standards and food safety requirements by discarding spoiled food and maintaining cleanliness and stock in display, prep, and storage areas.
- Forecasted product needs and planned end caps for weekly ad to maximize product visibility and sales.
- Writing the weekly schedule for produce associates and managers.
- Delivered outstanding service to customers by addressing their needs and inquiries promptly.
- Providing excellent customer service.
- Unloading the truck and working the product to the floor.
- Trained and evaluated new and current Publix associates to enhance team skills and performance.
Produce Clerk
4 Years- Ensured compliance with workplace standards and food safety requirements by discarding spoiled food and maintaining cleanliness and organization in display, prep, and storage areas.
- Unloaded merchandise from delivery truck and organized products on sales floor.
- Assisted customers with inquiries and provided support to ensure satisfaction.
Lawn Care Foreman
1 Year 5 Months- Maintained plants in optimal condition through regular care and monitoring.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Supervised daily lawn care operations, ensuring high-quality service standards.
- Trained team members on safe equipment handling and effective landscaping techniques.
- Scheduled and coordinated maintenance tasks for optimal workflow efficiency.
Produce Clerk
3 Months- Ensured compliance with workplace standards and food safety requirements by discarding spoiled food and maintaining cleanliness and organization in display, prep, and storage areas.
- Unloaded merchandise from delivery truck and organized products on sales floor.
- Assisted customers with inquiries and provided support to ensure satisfaction.
Lawn & Garden Sales Associate
1 Year 2 Months- Maintained indoor and outdoor plants to enhance aesthetic appeal.
- Delivered friendly and efficient customer service to foster satisfaction.
- Assisted customers in selecting plants and gardening supplies.
- Provided information on plant care and maintenance techniques.
- Demonstrated proper use of garden tools and equipment.
Assistant Produce Manager
2 Years 3 Months- Ensured produce department compliance with workplace standards and food safety requirements by discarding spoiled food and maintaining cleanliness and stock in display, prep, and storage areas.
- Forecasted product needs and planned end caps for weekly ad to maximize product visibility and sales.
- Writing the weekly schedule for produce associates and managers.
- Delivered outstanding service to customers by addressing their needs and inquiries promptly.
- Providing excellent customer service.
- Unloading the truck and working the product to the floor.
- Trained and evaluated new and current Publix associates to enhance team skills and performance.
Education
Diploma
Skills
Technical troubleshooting
Service excellence
Effective communication
Efficient time management
Proficient in organization
Retail operations management
High volume productivity
Data forecasting
Data analysis
Software installation
Hardware configuration
Remote technical support
Timeline
Associate Technical Support Analyst
Publix Super Markets, Inc.
08.2022 - 03.2026
Assistant Produce Manager
Publix Super Markets, Inc.
06.2019 - 08.2022
Produce Clerk
Publix Super Markets, Inc.
06.2015 - 06.2019
Lawn Care Foreman
Perceptions Lawn Care
01.2014 - 06.2015
Produce Clerk
Publix Super Markets, Inc.
10.2013 - 01.2014
Lawn & Garden Sales Associate
Lowe's
08.2012 - 10.2013
Assistant Produce Manager
Publix Super Markets, Inc.
05.2010 - 08.2012
St. Petersburg College
East Lake High School
Diploma