Christopher Lapp
Rhinelander,WI
Summary
An IT Professional with over 10 years of experience. I have a solid track record of working in high pressure environments and delivering excellent customer service while solving complex technical issues. I am self-motivated to learn and gain experience in other technical areas. In my most recent position I moved from a hardware support focus to a software support focus. This has helped to broaden my horizons and expand my knowlegebase.
Overview
8
8
years of professional experience
Work History
Applications Analyst
Aspirus Inc.
01.2023 - Current
As an Applications Analyst for Aspirus I work on the PACS imaging systems for Radiology. I directly supported Radiologists and technologists in there everyday work. I worked on multiple PACS project implementations including Merge PACS, and VUE PACS.
EUC Technician
Aspirus, Inc.
06.2022 - 01.2023
- Troubleshoot and resolve technical issues throughout the Northern Region
- Support
- Onboarding Ambassador
- Project coordination
- Train and mentor new employees.
Desktop Support Technician
Ascension Information Systems.
11.2017 - 06.2022
- Volunteered to split my time with Desktop Support and Telecom in order to drive customer service and support excellence
- Maintained above 80% SLA's within telecom and desktop support
- Phone and PC support for 4 hospitals and 7 clinics
- Administrator of desk phones, nurse call, and pagers
- Project and remote support.
Field Service Technician
Dell Services/NTT Data
06.2016 - 11.2017
- Refreshed 600+ computers annually to get customer on a 4-year lifecycle management for hardware
- Responsible for day-to-day technical issues within the hospital system
- Work with vendors and hospital personnel to solve technical issues.
Education
Associate of Applied Science - IT Support/Networking
Nicolet Area Technical College
Rhinelander, WI01.2013
Associate of Applied Science - Web Design & Implementation
Nicolet Area Technical College
Rhinelander, WI01.2013
Skills
- Windows: XP, 7, 8, and 10
- Phone Systems: Nortel, Avaya, and Cisco
- Desktop PC's, Laptops, Tablets, Mobile Devices
- Printers, Scanners, Credit Card Readers
- Technical Documentation
- Time-Management
- Written and Verbal Communication
- Experience with Phillips VUE
- Experience with Merge PACS
- Project Management work and impimentation
Timeline
Applications Analyst
Aspirus Inc.
01.2023 - Current
EUC Technician
Aspirus, Inc.
06.2022 - 01.2023
Desktop Support Technician
Ascension Information Systems.
11.2017 - 06.2022
Field Service Technician
Dell Services/NTT Data
06.2016 - 11.2017
Associate of Applied Science - IT Support/Networking
Nicolet Area Technical College
Associate of Applied Science - Web Design & Implementation
Nicolet Area Technical College
Similar Profiles
Elizabeth PerdueElizabeth Perdue
ER RN Float at Aspirus Inc.ER RN Float at Aspirus Inc.
Crystal KobsCrystal Kobs
Patient Registration Coordinator II at Aspirus Inc.Patient Registration Coordinator II at Aspirus Inc.
Amber AlgerAmber Alger
Registered Nurse at Aspirus Medford Kidney CareRegistered Nurse at Aspirus Medford Kidney Care
Tiffany K. GehrigTiffany K. Gehrig
Closing Officer at Gowey TitleClosing Officer at Gowey Title
Bonnie FralickBonnie Fralick
Public Health Nurse at Oneida County Health Dept.Public Health Nurse at Oneida County Health Dept.