Kouadio KOFFI
Philadelphia,PA
Summary
Enthusiastic Network Support Specialist offers background in problem-solving while serving in multiple roles. Assists organizational efforts with attention to detail and courtesy. Brings organized attitude to completing tasks, such as Network Administration, Cybersecurity implementation, and SCADA/ OT network implementation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant to the Scientific Applications System Analyst (SASA)
Philadelphia Water Department
Phila, PA
12.2023 - Current
- Leads IT-OT convergence, manages cross-functional teams, and prioritizes features for digital products
- Provide technical support to internal teams, Troubleshoot and resolve issues related to automation systems, IT & OT Networks
- Develop and implement automation strategies for industrial process control systems
- Participate in project management and coordination such as PLC upgrading.
Network Support Specialist (NSS)
Philadelphia Water Department
Phila, PA
06.2023 - Current
- Troubleshoot and diagnose malfunctions of network operating systems at computing equipment, including performing routine network maintenance and repair tasks on hardware and applications such as Maximo
- Evaluate and analyze problems related to computing equipment, peripheral, or communications hardware
- Perform strenuous physical duties such as pulling cables, carrying heavy equipment such as UPS, climbing ladders, running Cat 6 cable from Juniper switches to computers and PLCs
- Configure security settings and access permissions for groups or individuals in local area network (LAN) at the file server, emphasizing review of existing security procedures to confirm compliance with corporate policy, and to ensure that LAN is adequately protected against unauthorized intrusion
- Interact with vendors such as Dell to plan the replacement or maintenance of equipment under warranty.
Electronic Technician 2
Philadelphia Water department
Philadelphia, PA
12.2019 - 06.2023
- Provided Full performance level of electronic and instrumentation equipment repair work, level troubleshooting, modifying, testing, calibrating, adjusting
- Connect equipment to PLC
- Performed wireless data transmission equipment(ELPRO TECHNOLOGIES) installation
- Use CITECT(SCADA) to check and detect errors in control systems
- Installed and maintained Analyzer system to monitor the level of chlorine injected into water at the final step of water treatment
- Trained Electronic Technicians 1 and showed them best practice regarding safety in confined space, and troubleshooting.
Cybersecurity Analyst Intern
SAP Virtual Internship
Phila, PA
08.2021 - 10.2021
- Installed and configured Nessus Essentials to perform credentialed Vulnerability scans against Windows 10 Hosts
- Implemented Vulnerability Management function on sandbox networks: Discover, Prioritize, Assess, Report, Remediate, Verify
- Conducted Vulnerability assessment with Nessus; remediated Vulnerabilities
- Developed automated remediation process to preemptively deal with Vulnerability stemming from Windows update
- Performed Network access control and authentication using the high-level Digital Identity methodology described by NIST Special Publication 800-63B.
Electronic Technician 1
Philadelphia Water department
Philadelphia, PA
10.2018 - 12.2019
- Calibrated setting of instrumentation that controls process equipment such as level, temperature, flow transmitters
- Maintained, and repaired electronic equipment and instrumentation
- Used CITECT(SCADA) to check and detect errors in the control system
- Performed regular preventive maintenance (PM) of wastewater treatment equipment.
Repair Technician
CTDI/ADECCO
West Chester, PA
03.2017 - 09.2018
- Repaired NOKIA Optical Network Terminal (ONT) I-211M-L & I-211M- K models
- Performed both surface mount and through-hole soldering
- Troubleshooted and repaired electrical circuits down to component level using schematics or approved procedures
- Assembled touch screen monitoring devices according to customer’s requirements.
Electronics Diagnostics Repairer
Cardone industries
Philadelphia, PA
04.2014 - 03.2017
- Repaired Chrysler Engine Control Computer (ECC): JTEC A, JTEC B, JTEC C, JTEC 5, SBEC 3, SBEC 4
- Programmed memory(EEPROM) for Chrysler ECC
- Tracked maintenance and repair actions and completed records
- Performed the training of new Technicians.
Kaspersky Endpoint Security Engineer
AITEK(HQ)
Abidjan, Ivory Coast
08.2010 - 10.2013
- Trained Kaspersky antivirus features to customers
- Assisted and scheduled customers for Kaspersky Antivirus training and Certifications
- Performed Kaspersky Antivirus installations on Server and clients, upgrades, configurations, and diagnostics on our customer sites with 300+ Hosts
- Configured and performed diagnostic techniques on computing equipment to determine software or hardware related problems.
Network Administrator
Nouveau Processeur SARL
Abidjan, Ivory Coast
06.2006 - 07.2008
- Installed and configured PCs, laptops running windows operating systems and ensured network connectivity and access
- Used Active Directory to create users accounts, groups policies, and access control
- Repaired, maintained hardware, Windows operating systems and application software, including Microsoft Office suite
- Ordered equipment and interacted with contractors.
Volunteering & school Projects
Community College of Philadelphia
Phila, PA
- Performed Active Directory Administration on Server 2012: Implementation and management of Group Policy Objects
- Security Group maintenance and administration
- Backup administrator using Windows native backup utilities
- Implementation and maintenance of Windows DNS and DHCP services
- Configuration of Windows File Servers with implementation of quotas and NTFS permissions.
Education
Master of Science - Cybersecurity
Saint Joseph’s University
Associate degree - Computer Information System/IT
Community College of Philadelphia
Bachelor - Telecommunications Engineering
ISTC Polytechnique
Associate Degree - Electronics
CESTIA-2EP
Skills
- Windows 10/8/7/XP
- Security protocols
- Wireshark
- Computer Networking
- Help Desk
- Kaspersky security center
- Ticketing System
- Firewall
- Windows Server 2012, 2016, 2019
- Vulnerability Assessment
- Nessus
- Network Security
- Flow Transmitter
- Citect SCADA
- ACLs(Access Control List)
- TCP/IP model
- OSI model
- Scripts, batch files
- Fluent in both English and French
- DNS, DHCP, Email
- Microsoft office suite
- SQL Server 2008 R2
Certification
- 12/01/23, ISC2 Certified in Cybersecurity (CC)
- 01/01/23, IBM Security Analyst Certificate
- 10/01/21, SAP Cybersecurity Virtual Internship Program Certificate
- 01/01/21, CompTIA Network+ N10-007
- 05/01/18, Network and Systems Administration proficiency Certificate
- 02/01/18, IPC-7711/IPC-7721: Rework and Repair of Electronic Assemblies
- 02/01/18, IPC-A-610: Acceptability of Electronic Assemblies
- 09/01/13, KL CP (Kaspersky Lab Certified Professional): Kaspersky security center 10 & Kaspersky endpoint security 10
- 12/01/12, KL SE1(Kaspersky Lab Certified Systems Engineer1): Kaspersky security center 9.0 & Kaspersky endpoint security 8
Timeline
Assistant to the Scientific Applications System Analyst (SASA)
Philadelphia Water Department
12.2023 - Current
Network Support Specialist (NSS)
Philadelphia Water Department
06.2023 - Current
Cybersecurity Analyst Intern
SAP Virtual Internship
08.2021 - 10.2021
Electronic Technician 2
Philadelphia Water department
12.2019 - 06.2023
Electronic Technician 1
Philadelphia Water department
10.2018 - 12.2019
Repair Technician
CTDI/ADECCO
03.2017 - 09.2018
Electronics Diagnostics Repairer
Cardone industries
04.2014 - 03.2017
Kaspersky Endpoint Security Engineer
AITEK(HQ)
08.2010 - 10.2013
Network Administrator
Nouveau Processeur SARL
06.2006 - 07.2008
Volunteering & school Projects
Community College of Philadelphia
Master of Science - Cybersecurity
Saint Joseph’s University
Associate degree - Computer Information System/IT
Community College of Philadelphia
Bachelor - Telecommunications Engineering
ISTC Polytechnique
Associate Degree - Electronics
CESTIA-2EP
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