Fadi Kirollos
Hightstown,NJ
Summary
Results-driven IT professional with expertise in client relationship management and technical support. Developed training documentation and conducted technician training, enhancing team performance. Executed image-based deployments and resolved hardware, software, and networking issues. Managed service requests efficiently and implemented software systems to assess employee effectiveness.
Overview
20
20
years of professional experience
Work History
Senior System Analyst
Panattoni
Edison, New Jersey
11.2022 - Current
- Administered user identities in Microsoft Entra ID, performing account creation, role assignments, MFA configuration, and access reviews to enhance security and compliance.
- Support hybrid identity environments integrating on-prem Active Directory with Entra ID.
- Configured and maintained Microsoft 365 accounts, managing Exchange Online mailboxes, Teams access, and SharePoint permissions to ensure seamless user experience.
- Coordinated user training sessions for Microsoft 365 migrations, enabling users to effectively transition to new tools and features.
- Provisioned and deployed laptops with Windows 10/11, performing OS installation, imaging, security configuration, and application setup.
- Troubleshoot hardware, software, printer, and network connectivity issues (LAN/Wi-Fi/VPN).
- Install and configure network printers and resolve driver or connectivity-related problems.
- Provide Tier 1 & Tier 2 support, ensuring timely resolution of service tickets.
- Document technical procedures and maintain asset inventory records.
Support Specialist II
NovoPath, LLC
Princeton, United States
10.2009 - 11.2022
- Configured and troubleshot PC hardware and peripherals including desktop and laptop computers, printers, modems, and various networking devices.
- Served as first point of contact for IT and technical queries, ensuring timely resolution for end-users.
- Configured and deployed thin client workstations designated for specific terminal servers in several locations.
- Configured print servers for several locations with a variety of printer makes and models.
- Investigate specialist and complex IT support issues.
- Managed Active Directory assets including user accounts and devices.
- Managed a terminal server environment including access to network shared file locations and permissions.
- Diagnosed and resolved hardware, software, and end-user issues, enhancing overall user experience.
- Executed hardware, software, and network upgrades, installations, and changes efficiently.
- Implement, maintain, troubleshoot and monitor all necessary hardware and networks to provide services to the company.
- Troubleshooting computing systems, networks and applications to identify malfunctions and correct them.
- Created various technical, troubleshooting, and training documents for company wide use.
- Provided comprehensive and legible notes to staff regularly.
- Tested software systems to identify and troubleshoot issues.
- Strongly supported front/back office IT process changes to users and IT Staff.
- Basic configuration of access lists and firewalls.
- Establishing networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards.
- Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades.
- Providing remote desktop support.
Front Desk Supervisor
Comfort Suites
, United States
07.2006 - 11.2009
- Managed daily lobby operations to enhance guest experience.
- Supervised front desk operations during supervisor's absence to ensure smooth service.
- Coordinated guest requests with housekeeping, bell service staff and management to fulfill guest requests.
- Answered inquiries pertaining to hotel services, registration of guests and travel directions.
- Greet visitors warmly and make sure they are comfortable.
- Maintained cleanliness and organization of front desk area to create a welcoming environment.
- Actively participate in up-selling program.
- Offer the best room rate especially for the walk-in guest to increase hotel revenue.
- Maintained a cash drawer, prepared bank deposits and posting charges for items that guests may order or use during their stay.
- Handled all payments using various methods such as cash, debit card, credit card, and bank transfer.
- Acted as the intermediary between guests and hotel departments.
- Troubleshooting of any guest needs.
Education
Psychology -
Middlesex County College
Edison, United States03.2026
Skills
- LIS-EMR Systems
- HL7 Interface
- System administration
- IIS
- SQL
- SQL Server Management Studio
- VMware
- Hyper-V
- Citrix xenapp administration
- Citrix storefront
- Citrix workspace
- Citrix endpoint management
- Citrix director
- Citrix cloud
- Windows Server 2008
- Windows Server 2012
- Windows Server 2016
- Windows 10
- Windows 8
- Windows 7
- Windows XP
- Microsoft 365
- Office 365
- TCP/IP
- Network troubleshooting
- FTP
- XML
- Windows Task Scheduler
- MS Office Suite
- Citrix cloud
Web
https://www.linkedin.com/in/fadi-kirollos89624194/
Timeline
Senior System Analyst
Panattoni
11.2022 - Current
Support Specialist II
NovoPath, LLC
10.2009 - 11.2022
Front Desk Supervisor
Comfort Suites
07.2006 - 11.2009
Psychology -
Middlesex County College