Christopher Lauer
Atlanta,GA
Summary
Accomplished professional in account management, specializing in payment processing and vendor invoicing. Proven ability to maintain strong customer relationships and address inquiries effectively.
Overview
37
37
years of professional experience
Work History
Associate, Program Operations
Peridot Financial Services, LLC
Atlanta, GA
09.2021 - 08.2026
- Managed vendor and buyer accounts, ensuring timely payment processing and accurate billing.
- Applied cash accurately to buyer payments and fees on a daily basis.
- Managed daily operations, overseeing vendor invoicing and fee collection to ensure accuracy and timeliness.
- Cultivated relationships with customer account representatives to promptly resolve issues and ensure satisfaction.
- Addressed customer inquiries regarding payments and transaction histories for improved service.
- Supported colleagues with guidance and resources to foster a collaborative workplace.
- Leveraged diverse software tools to streamline operational processes and improve overall performance.
Manufacturer Account Owner
IBM Global Financing
Atlanta, Georgia
08.2001 - 09.2021
- Managed vendor accounts to ensure timely payment processing and accurate billing, minimizing discrepancies.
- Executed daily operations, overseeing invoicing and fee collection to streamline revenue cycles.
- Maintained strong relationships with customer account representatives, facilitating prompt issue resolution and enhancing service quality.
- Coordinated billing updates with finance and operations teams.
- Communicated with clients about financing terms and document needs.
- Addressed customer inquiries regarding payments and transaction histories for improved service.
- Supported colleagues with guidance and resources to foster a collaborative workplace.
Store Manager
Blockbuster Video
St. Louis and Chicago
08.1989 - 09.1998
- Oversaw Blockbuster Video store operations, ensuring efficient rentals, returns, and front counter service.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited and trained new employees for seamless team integration and improved service quality.
- Trained team members on POS transactions, membership accounts, and customer service standards.
- Arranged store displays, promotional signage, and new release sections to enhance customer engagement.
Education
Bachelor of Arts - English
University of Missouri, St Louis
St Louis, MO05-1991
Skills
- Proficient in Microsoft Word and Excel
- Payment processing
- Vendor invoicing
- Cash applications
- Account management
- Software applications
- Customer relationship management
- Record and file management
- Verbal and written communication
Timeline
Associate, Program Operations
Peridot Financial Services, LLC
09.2021 - 08.2026
Manufacturer Account Owner
IBM Global Financing
08.2001 - 09.2021
Store Manager
Blockbuster Video
08.1989 - 09.1998
Bachelor of Arts - English
University of Missouri, St Louis