Christopher Laufer
Kingman,AZ
Summary
Experienced customer service professional with a proven track record of delivering exceptional guest service. Known for a friendly and approachable demeanor, possesses strong communication and interpersonal skills that foster lasting relationships with customers. As a cashier team lead, consistently demonstrates a driven work ethic and the ability to efficiently address customer inquiries and resolve concerns. With a keen problem-solving aptitude, dedicated to ensuring customer satisfaction and maintaining loyal business relationships.
Overview
3
3
years of professional experience
Work History
Contractor
Optimum
06.2024 - Current
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Established long-term relationships with clients, resulting in increased repeat business.
Cashier Team Lead
Walmart
10.2021 - 03.2024
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Monitored cashier performance, providing feedback as needed.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Assisted cashiers with resolving customer complaints and inquiries.
- Processed refunds and exchanges according to company policy.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Trained new cashiers on proper use of registers and store policies.
Education
High School Diploma -
Kingman High School
Kingman, AZ05-2022
Skills
- Team Leadership
- Policy Enforcement
- New Hire Training
- Money Handling
- Cash Handling
- Opening and closing procedures
- Problem-solving
Timeline
Contractor
Optimum
06.2024 - Current
Cashier Team Lead
Walmart
10.2021 - 03.2024
High School Diploma -
Kingman High School