Christopher Leal
San Antonio,TX
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer success management.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Senior Account Manager
CaptureRx
San Antonio, TX
02.2021 - Current
- Managed a book of business that generates $55M+ in annual revenue which translates to $6M+ in revenue for CaptureRx
- Led training and business development initiative for NYC client that resulted in 4 new pharmacies reaching monetization and 24 pharmacies being trained and raising monthly revenue
- Implemented 47 pharmacy relationships into Hospital networks in 2022. Leading to $500k+ of additional revenue for CaptureRx
- Converted 12 Specialty pharmacies from competitors by providing superior customer service and engagement which led to $200k+ in additional revenue.
- Led interdepartmental collaboration in creating and executing S.O.P. guides for a company process standardizing initiative.
- Grew to onboard, lead and mentor 3 entry level account managers
Creative Director
The Green Lab
San Antonio, TX
02.2019 - 06.2020
- Managed a collaboration with High Times TV which generated 2M+ views on their platform.
- Collaborated with well known celebrities, athletes and influencers to raise visibility for cannabis events in CA, MI, FL, TX, and OK.
- Created and evaluated projects from 6 staff members to generate $300k+ of gross revenue for The Green Lab in 2019
- Planned, workshopped and executed the first ever Cannabis focused awards event held in the state of Texas, premiering at SXSW
Membership Manager
Geekdom LLC
San Antonio, TX
01.2018 - 02.2019
- Sold memberships to potential prospects and upsold membership tiers generating $20k+ additional revenue for Geekdom LLC
- Maintained accurate and current customer account data within the CRM tool to keep the current and potential book of business organized.
- Connected 2 businesses which led to them collaborating and landing a government security contract of $8M.
Apple Genius
Apple Inc
San Antonio, TX
10.2014 - 02.2018
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Collaborated with my team to achieve the highest customer satisfaction rating company wide in 2018
- Led and assisted technical upgrade projects for clients by working and coordinating with them to guide them in understanding how to use their products effectively.
Logistics Specialist
United States Air Force, USAF
Various, Various
02.2005 - 06.2007
- Coordinated incoming and outgoing shipments of equipment and personnel to and from active war zones.
- Issued timely and accurate responses to both internal and external inquiries.
- Tracked and managed transfer paperwork such as load inventory, passenger manifests, and mission details.
Education
Associate of Science - Media Communications And Information Technologies
Texas State Technical College - Waco
Waco, TX05.2010
Skills
- SalesForce, Jira
- Acquisition and Retention Strategies
- Financial Reporting (ROI, KPI, Cashflow)
- Content Creation
- Microsoft Office Suite
- Adobe Suite
- Client onboarding and implementation
- Project management
- Scrum certified
Certification
Scrum Certified
Adobe Premiere expert
Timeline
Senior Account Manager
CaptureRx
02.2021 - Current
Creative Director
The Green Lab
02.2019 - 06.2020
Membership Manager
Geekdom LLC
01.2018 - 02.2019
Apple Genius
Apple Inc
10.2014 - 02.2018
Logistics Specialist
United States Air Force, USAF
02.2005 - 06.2007
Associate of Science - Media Communications And Information Technologies
Texas State Technical College - Waco