Kayla Lynne Stanko
Austin,Texas
Summary
Highly motivated and personable Senior Account Manager with 10+ years of combined experience in customer success, account management, project management, event planning, communication strategy and sales. With a true passion for fostering strong relationships with clients, ensuring their satisfaction and loyalty to the business. A fast learner who can adapt to new environments quickly.
Overview
10
10
years of professional experience
Work History
Senior Account Manager
Jobcase, Inc.
08.2022 - 04.2023
- Managed a book of 83 accounts while generating a total of $906,000 in revenue within 9 months.
- Helped to achieve 125% to goal in Q1, which resulted in $1.15M revenue.
- Analyzed industry trends to hit client goals such as target cost-per-applicant, which resulted in increased campaign budgets month over month.
- Worked cross-functionally to achieve company objectives such as churn rate, revenue target, and OKRs.
- Fostered strong relationships with clients by holding bi-weekly meetings to ensure their metrics and goals were being met.
Customer Loyalty Manager
EF Education First
02.2019 - 08.2022
- Oversaw and retained relationships with 370+ VIP customers on a daily basis through a wide range of community engagement strategies to ensure the voice of the customer was heard throughout all areas of the organization.
- Re-branded and executed Global Education Ambassador Program (250 customers) to create Raving Fans and increase exposure within the EF community.
- Proposed and delivered wide variety of in-person and virtual events for 1,000+ customers across our Austin, Boston, Denver, and Zurich offices.
- Designed and implemented in-person and virtual training programs for 300+ staff to educate both staff and customers about EF loyalty program.
- Managed multiple International Training Tours across Europe and Asia for 40+ customers.
Loyalty Program Coordinator
EF Education First
07.2017 - 02.2019
- Optimized the customer reward portfolio to meet all needs given the ever-changing competitive travel landscape.
- Fostered 1000+ customer relationships across multiple products within the organization by attending to their loyalty status and rewards redemption.
- Collaborated with the leadership team, marketing, and sales to strategically implement company-wide loyalty initiatives.
Educational Tour Consultant
EF Education First
04.2014 - 07.2017
- Managed a pipeline of 75+ accounts while continually driving sales.
- Created successful global education programs, while increasing Net Promoter Score within the region from 61.7 to 70.0.
- Increased territory's manager service score from 3.66 to 3.88 – the highest on the sales team.
- Achieved high customer repeat rate of 39.6% through proactive customer engagement and exceptional customer service.
Assistant Department Manager Women's/Salon/BP Shoe
Nordstrom
09.2013 - 03.2014
- Assisted in developing and executing a business plan to achieve department volume goals.
- Helped establish and develop the sales team in conjunction with the Department Manager.
- Performed opening and closing duties as part of the management team and handled cash management.
Education
Bachelor of Science - Business Administration
Saint Joseph's College of Maine
05.2012
International Student Exchange Program -
Macquarie University
Sydney, Australia2012
Skills
- Project Management
- Networking skills
- Salesforce Expertise
- Relationship building and management
- Account management
- Client rapport
- Training and mentoring
- Revenue growth
- JIRA
- Upselling
Timeline
Senior Account Manager
Jobcase, Inc.
08.2022 - 04.2023
Customer Loyalty Manager
EF Education First
02.2019 - 08.2022
Loyalty Program Coordinator
EF Education First
07.2017 - 02.2019
Educational Tour Consultant
EF Education First
04.2014 - 07.2017
Assistant Department Manager Women's/Salon/BP Shoe
Nordstrom
09.2013 - 03.2014
Bachelor of Science - Business Administration
Saint Joseph's College of Maine
International Student Exchange Program -
Macquarie University
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