Results-driven Project/Account Manager experienced in retail, merchandising, and product design. Achieved timely and budget-conscious project completion through effective design, planning, and execution. Focused on cross-functional leadership and strategic communication across organizational levels.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Senior Account Manager
Columbia Safety and Supply
Atlanta, Ga
06.2021 - 07.2026
Led strategic account management initiatives to enhance client relationships and increase retention rates.
Developed customized solutions to meet diverse customer needs, driving satisfaction and loyalty.
Oversaw contract negotiations, ensuring alignment with company goals and compliance with regulations.
Analyzed market trends and competitor activities to inform strategic decision-making processes.
Senior Project Manager/Account Manager
Home Legend
Atlanta, GA
01.2013 - Current
Responsible for implementing all projects and programs for a $100m wood, laminate and bamboo flooring company into multiple big box retailers. Led as the primary point of contact for all customer matters while creating profitable assortments of new products based on market trends and analyzing sales. Developed scope of work, budgets, project instructions and specifications for a web-based project management system. Coordinated with internal and external partners for the creation of displays, samples, signage and POGs for projects while also overseeing SKU maintenance, inventory levels and sales forecasting.
Executed a new product line of wood products in 1,900 stores. Resulting in sale comps of 100%
Oversaw new laminate flooring collection for multiple vendors, enhancing product offerings in 1,900+ stores.
Managed execution of bamboo product program for various vendors in 1,600 retail locations.
Developed, implemented and executed New Product line of Water-Resistant Bamboo Products
Launched high-end exotic wood flooring program, expanding product range and attracting premium customer segment.
Home Legend captures old-world craftsmanship with high-quality flooring products.
Account Manager
Resin Partners/Keter Plastics
Atlanta, GA
01.2009 - 01.2013
Supported sales growth as Account Manager for medium-sized manufacturing company. Collaborated with multiple buyers to create, plan, and execute new products across departments. Ensured consistent messaging across all Home Depot stores by partnering with Merchandise Execution Teams on merchandising resets, new SKUs, displays, and signage. Generated weekly, quarterly, and annual sales and inventory reports using SAP and HD Link.
Launched twenty new items to Home Depot in last two years and created 26 million dollars in new retail sales.
Successfully executed 950 store Exterior Shed Reset resulting in a 35% increase in retail sales.
Collaborated with HD buyer, in-house production, and third-party graphics company for Holiday and Event product submittals and Product Line Reviews, streamlining the approval process.
Led POG efforts for all vendors in the plastic cabinets, plastics shelving, plastic and metal toolbox, sawhorse, kneepad, and plastic organizer categories in Home Depot. Revised and maintained over 50 POGs across 10 vendors, managing all SKU changes and resets.
Managed customer service for Home Depot, overseeing replacement parts requests, orders, and addressing product assembly and specification inquiries.
Manufactured resin-based household and garden products at Keter Plastic.
Implementation and Planning Manager - Merchandising Services
The Home Depot
Atlanta, GA
01.2007 - 01.2009
Designed and executed merchandising remodels and resets, directing a project team of merchandising, fixture, signage, contractor, and product vendors to develop fixtures, displays, and signs while adhering to company safety and messaging standards. Created comprehensive project scope, budget, material needs, and program documents for field execution. Tracked project progress using an online program, resolved field issues, and produced reports for upper management.
Successfully executed an exterior door project across 760 stores within a three-month time span attained a 96% first time completion rate and targeted 9.8% sales lift. Facilitated partnership with the procurement department saving the company 40% on fixture costs.
Planned and implemented the Decking Solutions Center for 320 locations in the western United States. Successfully lowered the labor costs 20%.
Oversaw execution of Security Door reset in 270 stores, collaborating with merchant and vendor to select locations based on sales and demographics.
Resolved vendors' fixture, sample supply, and back order issues by efficient coordinating of merchants, procurement, vendors and construction teams.
The world's largest home improvement retailer and the second largest retailer in the United States.
Project Manager – Construction/Building Services - Capital Projects
The Home Depot
01.2004 - 01.2007
Manager of third-party construction and merchandising teams for revolutionary store projects. Selected and trained execution teams based on competitive bidding process. Participated in field surveys and drawing review to estimate scope of work for contractors, material needs and develop an overall budget for the project. Improved construction process by conducting pre-construction meetings and progress walks with project partners. Reviewed and approved AIA pay application and close out documents.
Successfully completed the evolutionary hardware department’s proof of concept store in Atlanta (Project RAT). The project was a complete remodel of the hardware department that included reconfiguring and installing new racking, new displays and new signage resulting in a 30+% department sale enabling a full product roll-out.
Completed remodel of hardware department in proof of concept store in Atlanta (Project RAT). Reconfigured and installed new racking, displays, and signage, leading to over 30% increase in department sales and enabling full product roll-out.