Christopher Lee
Houston,TX
Summary
Professional Customer Service Representative that's hardworking and passionate with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate that is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
The goal is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Relations Specialist
City of Houston
11.2022 - 11.2023
- Provide professional assistance managing client's queries & complaints who reside in Harris County that's in need of resources pertaining to medical, financial and housing needs.
- Communicated quickly to over 50 clients for full support & keeping accurate records of all clients coaching sessions, detailed assessments, transactions or comments.
- Inbound & Outbound calls accepted on areferral basis from multiple organizations and social services facilities including AAA, WIC and Harris County homeless shelters.
- Identifies and facilitates opportunities to develop collaborative relationships and partnerships.
- Created great working relationships with different levels of city departments and other organizations.
- Supported smooth program functioning by handling diverse organizational or administrative needs.
Employment Consultant
Compass Career Solutions
04.2021 - 08.2022
- Interviewed 30 clients per month by administering skill assessments to determine employability.
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
- Sourcing suitable candidates and briefing them on opportunities offered by clients.
- Reviewed, tracked and coordinated employment referrals.
- Developed job leads in order to increase placements.
- Proofread and edited clients' resumes to improve interview chances.
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
Case Manager
Tri-City UGM
11.2017 - 01.2021
- Guide and plan short-term and long-term personal goals for a caseload up to 20 clients in obtaining employment, housing and medical needs through resources within Tri-Cities
- Help maintain self-esteem and self-sufficiency in one-on-one appointments on weekly basis.
- Researched best practices and developed strategies to improve program outcomes.
- Implemented strategies to increase public awareness of social and community service programs.
- Assessed community needs and identified resources for social and community service programs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Main Inspector
Lamb Weston
08.2016 - 11.2017
- Inspect cooked frozen products at frozen inspection stations
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Performed other short-term/long-term duties as assigned by supervisory or lead personnel.
- Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
- Upheld codes and regulations governing materials, processes, and procedures.
Education
Associate of Applied Science - Liberal Arts And General Studies
College of Alameda
Alameda, CA01.1995
High School Diploma -
Oakland High School
Oakland01.1991
Skills
- Multi-line phone operation proficiency
- Strong problem-solving aptitude
- MS Windows proficient
- Exceptional communication skills
- Computer proficient
- Outstanding interpersonal skills
- Microsoft Office proficiency
- Case Management
- Individual / Group Counseling
- Group Therapy
- Microsoft Office
- Computer literacy
- Public Relations Strategies
- Mental Health Counseling
- Program Development
- HIPAA
- Community Relationship Building
Certification
- Driver's License
- CPR Certification 2021
Timeline
Community Relations Specialist
City of Houston
11.2022 - 11.2023
Employment Consultant
Compass Career Solutions
04.2021 - 08.2022
Case Manager
Tri-City UGM
11.2017 - 01.2021
Main Inspector
Lamb Weston
08.2016 - 11.2017
Associate of Applied Science - Liberal Arts And General Studies
College of Alameda
High School Diploma -
Oakland High School
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