Christopher Lee Hall
Houston
Summary
Dynamic operations and business development leader with 19+ years of experience in telecommunications, logistics, and market expansion. Proven track record of launching new markets, recruiting and training high-performing teams, and serving as a trusted liaison for contractors and clients. Adept at cultivating long-term partnerships, optimizing operational workflows, and driving strategic growth initiatives that increase profitability and customer satisfaction. Seeking to leverage expertise in operations management and relationship building in a forward-thinking organization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Manager
TAK Communications
01.2023 - Current
- - Oversaw operations for 150+ technicians in the Houston market, driving improvements in service quality and operational efficiency.
- - Launched new market initiatives, successfully recruiting and training technicians to meet aggressive timelines.
- - Served as the primary liaison for contractors, fostering strong partnerships and ensuring seamless integration of business objectives.
- - Led process improvements that reduced costs and increased customer satisfaction metrics.
CDL Class A Driver
Swift Transportation
10.2022 - 01.2023
- - Delivered goods efficiently and safely to Walmart stores and distribution centers, ensuring on-time delivery and compliance with DOT regulations.
Operations Manager
Dmarlee, Inc.
03.2021 - 10.2022
- - Managed multiple markets, leading recruitment and training efforts for new technicians.
- - Built strong peer relationships and created a collaborative work environment to exceed company goals.
- - Strengthened contractor relationships to improve operational consistency and service delivery.
Operations Manager
TAK Communications
04.2020 - 03.2021
- - Spearheaded market expansion efforts, opening new markets and developing teams to support residential, security, and commercial service lines.
- - Designed and executed onboarding and training programs that increased technician retention and job performance.
- - Maintained a hands-on approach to contractor relations, ensuring alignment with company goals.
Field Supervisor
TAK Communications
10.2018 - 04.2020
- - Acted as Operations Manager when needed, achieving Supervisor of the Month and Quarter in 2019.
- - Mentored new hires and developed future leaders, playing a critical role in market expansion projects.
- - Supported contractor partnerships and helped establish TAK’s presence in new markets.
Conductor
Union Pacific Railroad
01.2017 - 10.2018
- - Managed train assembly and coordinated with engineers and managers for cross-country transport.
- - Ensured compliance with safety regulations and streamlined crew communications.
Low Voltage Controls Technician
AECOM-URS
01.2014 - 12.2017
- - Excelled in electrical maintenance and low-voltage troubleshooting.
- - Earned multiple safety certifications and operated advanced equipment safely and effectively.
Satellite Technician
Southern Star Inc.
01.2012 - 12.2014
- - Installed satellite systems and custom wiring, consistently achieving high customer satisfaction scores.
Superintendent/Director
Dcomm, Inc. Cable & Telecommunications
01.2010 - 12.2012
- - Oversaw operations and warehouse management for multiple teams.
- - Reported directly to Time Warner leadership while managing technicians, supervisors, and managers.
- - Specialized in market development, contractor relationships, and performance optimization.
Residential & Commercial Installation Technician
Time Warner
01.2006 - 12.2010
- - Installed and troubleshot services for residential and commercial clients.
- - Mentored technicians and ensured exceptional customer service standards.
Education
Diploma -
Belton High School
Belton, TX01.2002
Skills
- - Market Development & Business Expansion
- - Contractor Relations & Strategic Partnerships
- - Organizational Leadership & Team Development
- - Recruitment, Training & Mentorship Programs
- - Budget Management & Cost Optimization
- - Change Management & Process Improvement
- - Performance Optimization & Metrics Analysis
- - Client Relationship Management & Retention
- Marketing
- Performance monitoring
- Health and safety compliance
- Incidents management
- Production
- Performance reporting
- Quality assurance and control
- Contract development
- Quality assurance controls
- Schedule management
- Warehouse operations
- Business process re-engineering
Certification
- - CDL (Automatic Restriction), Valid through Aug 2031
- - OSHA, First Aid/CPR AED, NFPA 70, LOTO Certifications
- - Certified in Boom Lifts, Scissor Lifts, Excavators, and Scaffolding
Accomplishments
- - Successfully launched multiple new markets for TAK Communications, building operational teams from the ground up and exceeding KPIs within 90 days.
- - Recruited and developed high-performing teams, reducing turnover and improving operational effectiveness.
- - Strengthened contractor partnerships, resulting in improved collaboration and increased client satisfaction.
Timeline
Operations Manager
TAK Communications
01.2023 - Current
CDL Class A Driver
Swift Transportation
10.2022 - 01.2023
Operations Manager
Dmarlee, Inc.
03.2021 - 10.2022
Operations Manager
TAK Communications
04.2020 - 03.2021
Field Supervisor
TAK Communications
10.2018 - 04.2020
Conductor
Union Pacific Railroad
01.2017 - 10.2018
Low Voltage Controls Technician
AECOM-URS
01.2014 - 12.2017
Satellite Technician
Southern Star Inc.
01.2012 - 12.2014
Superintendent/Director
Dcomm, Inc. Cable & Telecommunications
01.2010 - 12.2012
Residential & Commercial Installation Technician
Time Warner
01.2006 - 12.2010
Diploma -
Belton High School
Similar Profiles
Duvon LewisDuvon Lewis
Cable Technician at TAK CommunicationsCable Technician at TAK Communications
Jakob BaronJakob Baron
Residential Cable Technician at TAK CommunicationsResidential Cable Technician at TAK Communications
MICHAEL KLESELMICHAEL KLESEL
Senior Director of Construction at TAK CommunicationsSenior Director of Construction at TAK Communications
Margarita CraigMargarita Craig
Compliance Coordinator at Farouk Systems Inc.Compliance Coordinator at Farouk Systems Inc.
Jakob AveryJakob Avery
Managing Director at Isolani MediaManaging Director at Isolani Media