CHRISTOPHER LEIGH
Stansbury park,UT
Summary
Accomplished leader with over 8 years of experience in various roles at Discover Financial Services. Skilled in risk management, project management, and process optimization, with a strong track record of enhancing customer experience and ensuring regulatory compliance. Demonstrated ability to drive organizational efficiency and lead teams to surpass their goals.
Overview
8
8
years of professional experience
Work History
EDGE HQ Program Participant
Discover Financial Services
07.2024 - 11.2024
- Collaborated with HQ teams on payment control, risk management, and optimization
- Ran payment alignment updates, saving $35,121 annually in processing fees
- Led procedural enhancements, including LD1 updates and complaint validation
- Strengthened alignment between field and HQ operations
Team Leader
Discover Financial Services
03.2022 - Current
- Managed repayment assistance teams, ensuring compliance with governmental and company banking standards
- Enhanced team performance through leadership development, mentoring, and goal setting
- Chair of Leadership Development SWG Agent Pillar, driving initiatives for talent growth
- Delivered process optimizations and strengthened adherence to QMS standards
Team Coach
Discover Financial Services
01.2019 - 02.2022
- Trained agents in collections, improving delinquency resolution and customer relationships
- Developed a standardized huddle template adopted department-wide for enhanced communication
Acting Team Leader
Discover Financial Services
05.2021 - 10.2021
- Successfully led image processing teams, surpassing expectations in efficiency and deadline management
Collections Specialist
Discover Financial Services
08.2016 - 12.2018
- Managed delinquent accounts, improving customer retention and resolving high-risk cases
Education
Logistics & Small Arms Repair -
United States Army Reserve
07.2008
General Education - undefined
Tooele High School
06.2000
Skills
- Risk Management
- Excel
- Leadership Development
- Performance improvement
- Complaint resolution
- Problem-solving
- Project Management
- Regulatory Compliance adherence
- Deadline management
- Process Enhancement
- Documentation and reporting
- Team Building
Awards
- Excellence Award Q4 2023, Peer-nominated for outstanding work and leadership.
- Excellence Award Q4 2019, Recognized for exceptional contributions and team impact.
Timeline
EDGE HQ Program Participant
Discover Financial Services
07.2024 - 11.2024
Team Leader
Discover Financial Services
03.2022 - Current
Acting Team Leader
Discover Financial Services
05.2021 - 10.2021
Team Coach
Discover Financial Services
01.2019 - 02.2022
Collections Specialist
Discover Financial Services
08.2016 - 12.2018
General Education - undefined
Tooele High School
Logistics & Small Arms Repair -
United States Army Reserve
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