Montres Merriwether
El Cajon,CA
Summary
Dedicated healthcare administration professional seeking to transition to a career in occupational health and safety. Bringing a strong background in managing healthcare operations, couple with a keen understanding of occupational health and safety protocols, to contribute to the development and implementation of effective safety programs that ensure safe and healthy work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Participant Service Administrator/ Safety Rep
Igoe Administrative Services
San Diego, CA
03.2024 - Current
- Assisting participants in enrolling and understanding their COBRA benefits, ensuring compliance with current health and safety regulations, including OSHA standards and workplace safety policies.
- Processing FSA healthcare claims in accordance with updated healthcare, safety, and compliance guidelines, while staying informed of regulatory changes that impact employee benefits and workplace safety requirements.
- Collaborating with HR to update and communicate changes in company safety policies, ensuring that benefit programs align with federal and state occupational safety regulations.
Client Service/ Safety Specialist
Birdrock Laboratories
San Diego, CA
10.2023 - 01.2024
- Interfacing with clients via phone and email in a professional and timely manner, ensuring patient test results are released within expected turnaround time
- Troubleshooting and conducting investigation of issues related to client experience.
- Troubleshooting and conducting investigations of issues related to employee experience, including identifying potential safety hazards, implementing corrective actions, and communicating updates on safety policies and procedures.
- Conducting safety awareness initiatives, including hazard communication and lab safety training for employees, ensuring compliance with workplace safety regulations.
- Regularly reviewing and updating laboratory safety policies in response to changes in regulations or identified risks, promoting a culture of safety awareness within the lab environment.
Program Safety Specialist
Covance (Contract Sedona Staffing)
San Diego, CA
08.2022 - 07.2023
- Conducted benefit investigations to remove patient and provider barriers to treatment
- Processed patient applications of various complexities, adhering to program guidelines and incorporating updates in safety procedures, regulatory compliance, and risk mitigation strategies.
- Collaborated with management to review and implement safety and health policy updates, ensuring that benefit programs and eligibility processes align with the latest OSHA and healthcare safety standards.
Processor
Adapt Health
San Diego, CA
05.2021 - 08.2022
- Data entry, processing DME supply orders, insurance verification, payment processing, follow up calls to patients.
- Followed up with patients and handled inquiries in accordance with updated workplace safety procedures and data protection standards, ensuring the secure handling of sensitive information.
- Daily use of Brightree and Pure Cloud software for efficient order processing and patient communication, while integrating safety compliance updates and procedure changes to maintain regulatory adherence.
- Collaborated with management to implement and communicate updates to policies and procedures related to safety compliance, ensuring all processes followed OSHA and healthcare safety standards.
Patient Service Representative
Scripps (Contract Eastridge Staffing)
San Diego, CA
10.2020 - 02.2021
- High volume inbound calls, assisting patients and providers with accurate registration, scheduling, and refill requests.
Pharmacy help desk
MedImpact (Contract Aerotek Staffing)
San Diego, CA
04.2020 - 09.2020
- Assisting pharmacies with overrides, prior authorization request, and coverage inquiries.
Success Safety Coordinator
Docupop
San Diego, CA
07.2018 - 09.2019
- Assisting clients and customers with their student loan related questions on inbound calls
- Kept informed of and implemented changes to safety policies and compliance requirements, ensuring all customer interactions and documentation practices met current regulatory and procedural standards.
- Document interactions on Salesforce.
Program Safety Specialist
Covance (Contract Corestaff)
San Diego, CA
01.2018 - 06.2018
- Conducted benefit investigations to remove patient and provider barriers to treatment
- Processed patient applications of various complexities, adhering to program guidelines and incorporating updates in safety procedures, regulatory compliance, and risk mitigation strategies.
- Collaborated with management to review and implement safety and health policy updates, ensuring that benefit programs and eligibility processes align with the latest OSHA and healthcare safety standards.
Benefit Administrator
Willis Towers Watson (Contract A Star Staffing)
San Diego, CA
01.2017 - 12.2017
- Assisted patients in enrolling and understanding their health and welfare benefits
- Provided technical assistance for benefits website.
- Collaborated with HR and management to review and communicate policy and procedure updates related to safety, ensuring that benefit-related processes aligned with OSHA and healthcare industry safety standards.
General Safety Clerk II
Serco
Wentzville, MO
04.2016 - 11.2016
- Assisted participants with eligibility for health insurance through the government health insurance marketplace
- Provide follow up calls to participants regarding documentation.
- Collaborated with management to stay informed on and implement safety policy updates, ensuring that all interactions and processes adhered to the latest health and safety compliance requirements.
Cashier
Phillip 66
Florissant, MO
10.2014 - 03.2016
- Operating POS and securing funds in safe
- Maintained cleanliness of the store, assured fuel deliveries were conducted following proper safety protocols.
Client Service Specialist
Client Services Inc.
St. Charles, MO
10.2013 - 11.2014
- Contact participants to assist in resolving related problems regarding payment
- Facilitated in taking full payment, settlement in full, or advising on the best type of payment arrangements.
Human Resources Specialist
US Army
11.2011 - 11.2014
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Administered employee benefits programs and assisted with open enrollment.
- Assisted with construction safety tasks, such as conducting site safety inspections, enforcing safety policies, and identifying potential hazards, ensuring a safe working environment for both military personnel and contractors.
- Collaborated with safety officers to implement training programs on hazard awareness, personal protective equipment (PPE) use, and emergency response procedures, promoting a culture of safety and compliance across construction projects.
- Ensured proper documentation and reporting of safety incidents, near-misses, and corrective actions, maintaining compliance with OSHA record keeping requirements and Army safety regulations.
Education
Occupational Safety and Health - Science
Columbia Southern University
Orange Beach, AL01-2025
Skills
- Asset Management
- Service Level Agreements
- Incident Management
- Policy Enforcement
- Customer service excellence
- Information Updates
- Data Entry
- Data Management
- Research
- Meeting deadlines
- Corporate policies
- Complaint Handling
- Follow-up skills
- Issue Resolution
- Occupational health hazards
- Protective Equipment
- OSHA standards and codes
- Training and mentoring
- Work Process Analysis
- Safety and compliance inspections
- Industrial hygiene
- Incident Investigations
- Safety Training
- Occupational safety
- Site Visits
- Meeting leadership
- Workplace inspections
- Process Analysis
- Occupational health
- Chemical Handling
- Hazard Identification
- Risk Management
- Waste Management
- Investigations
- OSHA Regulations
- Hazardous Materials Management
Certification
OSHA 10 Construction
Contact
El Cajon, CA 92020
Timeline
Participant Service Administrator/ Safety Rep
Igoe Administrative Services
03.2024 - Current
Client Service/ Safety Specialist
Birdrock Laboratories
10.2023 - 01.2024
Program Safety Specialist
Covance (Contract Sedona Staffing)
08.2022 - 07.2023
Processor
Adapt Health
05.2021 - 08.2022
Patient Service Representative
Scripps (Contract Eastridge Staffing)
10.2020 - 02.2021
Pharmacy help desk
MedImpact (Contract Aerotek Staffing)
04.2020 - 09.2020
Success Safety Coordinator
Docupop
07.2018 - 09.2019
Program Safety Specialist
Covance (Contract Corestaff)
01.2018 - 06.2018
Benefit Administrator
Willis Towers Watson (Contract A Star Staffing)
01.2017 - 12.2017
General Safety Clerk II
Serco
04.2016 - 11.2016
Cashier
Phillip 66
10.2014 - 03.2016
Client Service Specialist
Client Services Inc.
10.2013 - 11.2014
Human Resources Specialist
US Army
11.2011 - 11.2014
Occupational Safety and Health - Science
Columbia Southern University