Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Lello

Philadelphia,PA

Summary

Motivated professional with a penchant for generating success through creative thinking and meaningful collaboration. Natural communicator with experience in customer service, sales, and data management. Looking to learn and grow in website maintenance and services.

Overview

4
4
years of professional experience

Work History

Guitar Sales Associate

Sam Ash Music Stores
10.2022 - 07.2023
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and respect.
  • Solved customer challenges by offering similarly relevant products and services.
  • Accurately processed POS transactions, returning coin currency, payment cards and receipts to customers.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.

Project Manager

Eagle Rocket, LLC
01.2021 - 05.2021
  • Identify plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
  • Act as liaison between clients and developers, ensuring clear communication of project goals and requirements.
  • Closely collaborate with project partners to identify and quickly address problems.
  • Manage teams based in different timezones while still successfully meeting project objectives.
  • Spearhead up to five separate projects at once while establishing clear and concise communication for each.

Field Representative

Progressive Turnout Project
07.2020 - 11.2020
  • Answered voter questions in person and on phone regarding registration, polling location, voting processes and practices.
  • Promptly attended daily team meetings in person and via Zoom to plan out effective outreach strategy, analyze and discuss recent national news and kept up to date on program changes from HQ via Slack.
  • Established meaningful relationships with people from all walks of life through candid communication about issues affecting themselves and their community.

Archival Data Specialist

QualX Corporation
06.2019 - 06.2020
  • Recognized and resolved issues with processing and digital support teams to ensure excellent data quality and integrity.
  • Managed quality assurance of various types of data for re-entry.
  • Utilized programs such as Adobe Acrobat, Snowball, and Amazon Workspace to identify and merge PDF data to original source material.
  • Handled archival documents of various ages and conditions and reorganized into acid-free archival folders and boxes.

Education

Harrisburg Area Community College
Harrisburg, PA

Berklee College of Music
Boston, MA
2017

Skills

  • Customer service
  • Proficient in Microsoft Office applications
  • Knowledge of planning tools (ClickUp, Asana)
  • Project planning and development
  • Client presentations
  • Knowledge of CRM software
  • Flexible to unexpected change
  • Database management
  • Leading multiple projects at once
  • Handling archival documents

Timeline

Guitar Sales Associate

Sam Ash Music Stores
10.2022 - 07.2023

Project Manager

Eagle Rocket, LLC
01.2021 - 05.2021

Field Representative

Progressive Turnout Project
07.2020 - 11.2020

Archival Data Specialist

QualX Corporation
06.2019 - 06.2020

Harrisburg Area Community College

Berklee College of Music

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Christopher Lello