Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christopher Lepe

Rehoboth Beach,Delaware

Summary

Dynamic and results-oriented professional with extensive experience in customer service and front-of-house organization, notably at Tokyo Steakhouse. Excelled in team collaboration and exceptional communication, enhancing guest relations and streamlining reservations. Proven track record in improving customer satisfaction and efficiently managing seating arrangements, demonstrating both hard and soft skills in fast-paced environments. Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.

Overview

5
5
years of professional experience

Work History

Host

Tokyo Steakhouse
03.2021 - Current
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Advised customers about special offerings and menu items to help drive sales.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Seated patrons based on guest preferences and seating availability.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Completed daily side work and opening and closing duties without fail.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Provided patrons with estimated waiting times during peak service hours.
  • Promoted business loyalty by fostering positive customer relationships.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Answered phone calls to take orders, give information and document reservations.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.

Movie Theater Attendant

Movies at Midway
05.2020 - 11.2020
  • Provided assistance to guests with special needs and helped with seat accommodations.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
  • Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.

Dishwasher

Fins Fish House & Raw Bar
06.2019 - 10.2019
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or Skillet items used often by kitchen staff.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Followed supervisor instructions to complete tasks on time.

Education

Marketing

Delaware Technical Community College
DE

High School Diploma -

Cape Henlopen High School
Lewes, DE
06-2024

Skills

  • Team Collaboration
  • Menu management
  • Telephone reception
  • Server Support
  • Customer Service
  • Professional Appearance
  • Guest Relations
  • Reservations
  • Reservation Management
  • Exceptional communication
  • Hospitality and accommodation
  • Takeout order processing
  • Seating arrangements
  • Front of House Organization
  • Event Planning Assistance
  • Strong interpersonal skills

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Host

Tokyo Steakhouse
03.2021 - Current

Movie Theater Attendant

Movies at Midway
05.2020 - 11.2020

Dishwasher

Fins Fish House & Raw Bar
06.2019 - 10.2019

Marketing

Delaware Technical Community College

High School Diploma -

Cape Henlopen High School

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Christopher Lepe