Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christopher J. Libby

Seminole,FL

Summary

Proven leader and customer service expert with a track record of enhancing customer satisfaction at Intouch Cx. Skilled in communication and time management, adept at resolving issues efficiently and mentoring teams for optimal performance. Excelled in computer literacy, achieving a Diamond driver rating with Uber through exceptional guest services and leadership.

Overview

18
18
years of professional experience

Work History

Uber Driver

Uber
05.2017 - Current
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Diamond driver rating

Customer Service Team Leader

Intouch Cx
05.2016 - 05.2023
  • Mentored new hires, providing guidance to ensure their successful integration into the team.
  • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Handled day-to-day customer contact via phones, faxes, and emails.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
  • Promoted open communication channels among team members for better alignment on goals and objectives.

Assistant Golf Professional

Bardmoor Golf & Tennis Club
05.2006 - 05.2016
  • Oversaw training of services staff and other day-to-day activities on driving range.
  • Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
  • Coordinated junior golf programs to promote interest in the sport among younger generations.
  • Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Conducted private lessons focusing on individual player development and improvement.
  • Organized tournaments and events at club.

Education

Associate of Science - Active Student

St. Petersburg College
Seminole, FL

High School Diploma -

Seminole High School
Seminole, FL
06.2005

Skills

  • -Customer service expert
  • -Time management
  • -Communication skills
  • -Computer literacy
  • -Microsoft word
  • -Guest services
  • -Leadership

References

Brendon Barnett (Regional Manager of IntouchCx) - 321-287-6042

Jim Piscineri (Former Manager of IntouchCx) - 813-323-1511

Grady Jorgenson (Lawyer) - 727-439-0200

Timeline

Uber Driver

Uber
05.2017 - Current

Customer Service Team Leader

Intouch Cx
05.2016 - 05.2023

Assistant Golf Professional

Bardmoor Golf & Tennis Club
05.2006 - 05.2016

Associate of Science - Active Student

St. Petersburg College

High School Diploma -

Seminole High School

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Christopher J. Libby