CHRISTOPHER LOPEZ
Katy,TX
Summary
Dynamic Information Technology Specialist with the United States Army, skilled in systems administration and troubleshooting. Successfully managed over 100 trouble tickets, enhancing workflow efficiency. Proficient in network configuration and project management, I thrive in fast-paced environments, ensuring seamless operations and user satisfaction through innovative solutions and strategic planning.
Overview
6
6
years of professional experience
Work History
Information Technology Specialist
United States Army
04.2017 - 11.2022
- Maintain, process, and troubleshoot military computer systems and operations.
- Responsible for the installation, operation, and maintenance of equipment and devices, and the transfer of data between information processing systems.
- Provides system administration to the TBC Server in the Tactical Operations Center (TOC).
- Operated & maintained CPU systems & local area networks.
- Provided direct support to end users for all apps, operating systems & peripherals.
- Performed system administration & maintained CPUs & servers within computing environment.
- Submitted trouble tickets to help mitigate user hardware/software issues.
- Responsible for troubleshooting, configuring & implementing system upgrades.
- Created & administered user & group accounts.
- Implemented virtual environments using VirtualBox or VMware.
- Implemented, configured & troubleshoot network connectivity issues.
- Managed over 100 trouble tickets for better workflow & efficiency.
Education
Bachelor of Science - Technology Leadership And Innovation Management
University of Houston
Houston, TX05-2026
Associate of Arts - Criminal Justice
LoneStar Community College
Cypress, TX12-2016
Skills
- Process improvement
- Information assurance
- Systems administration
- Strategic planning
- Quality assurance
- Project management
- Troubleshooting
- Network configuration
- Help desk operations
- Microsoft Office 365
- SharePoint and Google Docs
- Video editing with Premiere Pro
- JDE and CRM systems
- Siebel software
- Linux and Mac OS
- Windows Server and XP, 7, 10
- ABAP, PHP, ASP, C#, Shell, Power Builder programming
- LAN and WAN management
- Network switches and routers configuration
- DHCP services management
- Apache Tomcat and JBoss application servers
- SaaS solutions
Technical Competencies
Microsoft Office 365, SharePoint, Google Docs, Premiere Pro, JDE, CRM, Siebel, Linux, Mac, Windows Server 2008, Windows XP, Windows 7, Windows 10, ABAP, PHP, ASP, C#, Shell, Power Builder, LAN, WAN, Switches, Routers, DHCP, Apache Tomcat, JBoss, SaaS
Education Certification
- Associate of Arts, Criminal Justice, LoneStar Community College
- CompTIA SEC+ Certification
Timeline
Information Technology Specialist
United States Army
04.2017 - 11.2022
Bachelor of Science - Technology Leadership And Innovation Management
University of Houston
Associate of Arts - Criminal Justice
LoneStar Community College