Christopher Lowery

• Promoted to Assistant Server from Kitchen Server off of performance within the first four months.
• Gained extensive discipline, knowledge and passion from the high service standards of a 3 Michelin Star restaurant.
• Acted as the backbone of sections, ensuring smooth and timely service for an extensive pre-fixe menu with multiple wine pairing variations.
• Achieved an Introductory Court of Master Sommelier certificate, studying intensely while retaining consistency at work.
• As a Kitchen Server, worked closely with one of the world's best kitchens to deliver food accurately and command exceptional knowledge of ingredient sourcing and allergies.

- Quickly pivoted to resume the excellent service standards of our previous location to a temporary environment, while still evolving and growing my knowledge in food, wine, and spirits.

- Self-funded and pursued a scholarship to obtain my WSET Level 2 certification with merit.

- Demonstrated leadership in training and facilitating the growth of new employees to cultivate the familiar atmosphere of the old Massara.

• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Worked closely with excellent chefs to expedite and garnish food during high volume services.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Sommelier:

• Coordinated with Wine Director to guide guests to wine that suits their taste from wine list with hundreds of producers and vintages.
• Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
• Managed cellar and beverage storage maintenance to prevent inventory spoilage.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Maitre D':

• Managed flow of tables and server table assignments to ensure success and attentiveness of service to each guest.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Guided closing procedures, making sure each server and bartender had correct hours and payment and completing End Of Day responsibilities.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Processed orders and sent to kitchen employees for preparation.
• Asked customers for feedback, solved problems and filled drinks throughout meal.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

• Gained an immense amount of experience with driving in all sorts of environments: suburban, rural, and metropolitan alike
• Experience driving safely and effectively under severe weather conditions, such as high-speed wind, rain, sleet, and snow
• Adhered strictly to the regulations and safety protocols of COVID-19 in vehicle usage, ensuring customers would trust safety of delivery
• Became my own boss and decided which hours to work, using knowledge of rush hours, high density locations, and busy restaurants to locate where to work
• Self-motivated to travel to and from metropolitan Atlanta, applying my own time-cultivated and time-tested high standard work ethic

• Worked to build upon the foundation of public relations acquired from prior work
• Focused upon a welcoming and comforting dining experience for all customers
• Filled to-go orders from an array of menu options, communicating with cooks efficiently and respectfully in a fast-paced environment 
• Constantly cleaned bathrooms and work areas to emphasize neatness and presentation of the Cafe
• Worked with Regional Managers to teach oncoming Hosts/Hostesses and emphasize company values