Christopher Loyd
Broken Arrow,OK
Summary
Accomplished Lead Technician with a proven track record at Synergy Motorworks, excelling in quality service work and customer satisfaction. Specialize in diagnosing mechanical issues, performing engine repairs, and customizing motorcycle components to enhance performance and customers creative vision. Excel in problem-solving, time management, and adaptability, ensuring seamless workshop operations and customer satisfaction. Service-focused parts professional ready to help customers with diverse needs. Highly knowledgeable about parts and happy to offer sound advice. Reliable in keeping spaces clean, stocked and attractive to promote sales. Seasoned Service Writer with experience in automotive service management, customer relations, and problem resolution. Skilled at explaining complex technical concepts to clients of varying levels of technical understanding. Strengths include strong analytical skills and communication abilities, leading to improved customer satisfaction scores in previous roles. Dedicated professional with experience repairing motorcycles and other vehicles. Hardworking with outstanding results when completing daily tasks. Friendly and willing to communicate directly with customers to explain repair needs. Resourceful Motorcycle Mechanic known for high productivity and efficiency in completing tasks.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Technician
Synergy Motorworks
Tulsa, OK
10.2018 - Current
- Performed diagnosis and troubleshooting of motorcycle systems, components, and accessories.
- Repaired, maintained, or replaced parts on motorcycles using hand tools and power tools.
- Inspected and tested motorcycles to determine necessary repairs.
- Adjusted carburetors, valves, brakes, wheels, headlights, clutches, chains and belts and other components as needed.
- Assisted with customizing motorcycles by installing aftermarket parts or accessories.
- Explained repair procedures to customers in an understandable manner.
- Provided estimates for labor costs associated with motorcycle repairs.
- Ordered replacement parts when needed.
- Maintained a clean and organized work area.
- Recorded details of services provided in computerized database.
Powersports Technician
tnt powersports
Sapulpa, OK
03.2015 - 10.2018
- Performed diagnostic tests and repairs on motorcycles, ATVs, UTVs, and other powersport vehicles.
- Rebuilt engines from the ground up including full disassembly and reassembly of all components.
- Performed scheduled services such as oil changes, brake jobs, tire replacement and rotations.
- Maintained certifications and completed training on systems and components.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Repaired electrical systems including wiring harnesses, starter motors, lights and switches.
- Provided accurate estimates of repair costs prior to performing services requested by customers.
Lead Technician
Synergy Motorworks
Tulsa, OK
03.2012 - 08.2015
- Performed diagnosis and troubleshooting of motorcycle systems, components, and accessories.
- Repaired, maintained, or replaced parts on motorcycles using hand tools and power tools.
- Inspected and tested motorcycles to determine necessary repairs.
- Adjusted carburetors, valves, brakes, wheels, headlights, clutches, chains and belts and other components as needed.
- Cleaned and lubricated parts to maintain optimal performance levels.
- Assisted with customizing motorcycles by installing aftermarket parts or accessories.
- Fabricated custom exhaust pipes according to customer specifications.
- Researched technical information related to specific makes and models of motorcycles for accurate repair advice.
- Tested repaired vehicles for proper performance before returning them to customers.
- Maintained a clean and organized workspace at all times.
- Monitored inventory levels of shop supplies and ordered new items as needed.
Detail Manager
Auto Oasis
Tulsa, OK
03.2007 - 03.2012
- Ensured customer satisfaction by providing excellent service and attention to detail.
- Cleaned and polished vehicles using wax, polishes, detergents, brushes, water hoses, vacuums and other specialized equipment.
- Checked for any damage to the vehicle's interior or exterior before beginning detailing work.
- Applied dressing to vinyl surfaces such as dashboards, door panels, consoles and armrests.
- Polished chrome trim with a soft cloth or buffer.
- Applied protective sealant coating on painted surfaces after thorough cleaning.
Education
Tulsa Tech
Broken Arrow, OKSkills
- Testing and repair
- Computer-assisted diagnostics
- Customer interaction
- Troubleshooting and diagnosis
- Maintenance and repair
- Transmission repair
- Recordkeeping
- Parts documentation
- Engine repair
- Equipment inspection and testing
- Cooling systems
- POS systems operations
- Improving customer satisfaction
- Ordering parts
- Estimating
Certification
- Polaris certified up to 2018
- Victory certified
- Slingshot certified up to 2018
- Royal Enfield certified
Timeline
Lead Technician
Synergy Motorworks
10.2018 - Current
Powersports Technician
tnt powersports
03.2015 - 10.2018
Lead Technician
Synergy Motorworks
03.2012 - 08.2015
Detail Manager
Auto Oasis
03.2007 - 03.2012
Tulsa Tech
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