Christopher Luna
Rochester,NY
Summary
Responsible, motivated and dedicated team player offering skills to further my interest in the facilities field. Am eager to learn new responsibilities and highly motivated to take on new challenges. Am quick at problem solving in a enthusiastic manner, enjoy collaborations and maintaining a positive drive to meet objectives.
Overview
16
16
years of professional experience
Work History
Security Ambassador Supervisor
U of R Memorial Art Gallery
ROCHESTER, NY
03.2021 - Current
- Supervised Rochester Memorial Art Gallery Security Ambassadors with a team of 20 plus.
- Worked closely with University of Rochester Public Watch, attending to issues with providing reports.
- Investigated complaints from customers regarding safety or security concerns.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Provided friendly customer service and assistance to guests in a professional manner.
- Conducted regular security patrols of the facility, checked for suspicious activity, and reported any safety or security issues immediately.
- Displayed excellent communication skills when interacting with staff members or customers regarding security-related matters.
- Experience with Payroll and assistance with the SA team regarding HRMS and Payroll enquiries.
Tourist Information
Liverpool City Council
Liverpool, UK
06.2008 - 11.2020
- Assisted with preparations for local events, setting up and managing technical equipment and provided assistance with striking and disassembling event closings.
- Assisted with the planning and execution of special events at tourist destinations.
- Greeted and registered visitors, issuing required identification badges or safety devices.
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Organized travel packages tailored to individual customer needs.
- Answered inquiries from potential travelers about transportation options, accommodation availability and general sightseeing advice.
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted vulnerable persons during the COVID Pandemic providing the aid of Food supplies and prescription care alongside Liverpool City Council colleagues.
Education
Bachelor of Arts - Performance Design
Liverpool John Moores University
Liverpool, UK07-2008
Skills
- Customer Engagement
- Customer Service
- Problem-Solving
- Team Management
- Security Operations
- Reporting Skills
- Staff Management
- Operation of Woodworking Equipment
- Lighting and Scenery Design and Technology for Theatre and Stage
- Maintenance and Housekeeping for Stage and Equipment
Timeline
Security Ambassador Supervisor
U of R Memorial Art Gallery
03.2021 - Current
Tourist Information
Liverpool City Council
06.2008 - 11.2020
Bachelor of Arts - Performance Design
Liverpool John Moores University
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