KAREN M. FELDER
Atlanta,USA
Summary
Dynamic and proactive leader with a passion for guiding and expanding organizations. Possesses exceptional skills in strategic planning, problem-solving, and effective communication. Demonstrates a comprehensive understanding of business principles, project management, and team leadership. Known for a collaborative approach and an unwavering work ethic. Proficient in managing in-service customer relationships, acting as a liaison to enhance product performance and ensure contractual obligations are met, consistently exceeding customer expectations. Experienced Chief Executive Officer with a proven track record in risk assessment, solution development, and implementing transformative changes to drive sustainability and growth in tough market conditions. Expert at cultivating and enhancing both business and customer relationships.
Overview
28
28
years of professional experience
Work History
Corporate Safety & Security Brand Ambassador
Delta Airlines
Atlanta, Georgia
04.2026 - Current
- Developed brand awareness through engaging customer interactions and informative presentations.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Engaged with customers to deliver exceptional service and enhance brand loyalty.
Chief Executive Officer
FELDER'S & FELDER FLIP, INC.
Atlanta, GA
12.2020 - Current
- Established foundational processes for business operations.
- Managed 2 partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
Social Studies Instructor, Team Leader
Dekalb County Schools
Stone Mountain, GA
08.2007 - 03.2022
- Established and supported positive educational environment for 120 students learning.
- Established and communicated clear learning objectives and expectations to students.
- Devised 50 lesson plans reflecting student educational, cultural and language diversity.
- Created lesson plans and made adjustments based on overall class performance throughout year.
- Developed instructional aids for classroom use and encouraged student participation.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Supervised 6 team members to confirm compliance with set procedures and quality requirements.
Senior Customer Relationship Executive
THE HOME DEPOT
Atlanta, GA
03.2005 - 09.2009
- Analyzed 1500 customer feedback daily and identified areas for improvement, leading to increased customer retention.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Coordinated 25 customer service team projects, achieving successful on-time completion.
- Built strong relationships with 2700 field operations team to support business development opportunities and improve service.
- Audited customer support procedures and collaborated regionally to promote standardization across offices.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Created and maintained customer service policies and procedures, contributing to improved customer retention.
- Investigated and resolved customer inquiries and complaints quickly.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Analyzed customer data to identify trends and patterns, informing strategic decision-making processes.
- Established training programs for new employees, fostering a culture of continuous learning and development.
- Collaborated with senior leadership to develop long-term operational plans aligned with corporate goals.
Child Protective Services Investigator
Fulton County Department of Families and Children Services
Atlanta, Georgia
06.2001 - 03.2005
- Conducted comprehensive investigations to assess child safety and welfare in high-risk environments.
- Collaborated with law enforcement and community agencies to gather evidence and support families in crisis.
- Developed and implemented safety plans tailored to individual family needs and circumstances.
- Trained new investigators on best practices for case assessment, documentation, and reporting procedures.
- Advocated for children's rights by ensuring compliance with state regulations and policies during investigations.
- Analyzed case data to identify trends, improve service delivery, and enhance investigative processes.
- Mentored junior staff in conflict resolution techniques to improve family engagement outcomes during investigations.
- Elevated professional knowledge and skills through ongoing training in topics such as trauma-informed care, cultural competence, and substance abuse assessment.
- Facilitated multidisciplinary team meetings to coordinate services for families involved in child protective cases.
Branch Manager
Enterprise Rent A Car
Atlanta, Georgia
02.1998 - 05.2001
- Managed branch operations, ensuring compliance with corporate policies and local regulations.
- Developed strategic sales plans to enhance market penetration and drive revenue growth.
- Led team training sessions to improve customer service and operational efficiency.
- Analyzed financial reports to identify trends and implement cost-control measures.
- Oversaw fleet management, optimizing vehicle utilization and maintenance schedules.
- Mentored staff in leadership roles, cultivating a high-performance work environment.
- Fostered relationships with key corporate clients to enhance service offerings and retention rates.
- Implemented marketing initiatives that increased brand awareness within the local community.
Education
Master of Science - CURRICULUM INSTRUCTION AND ASSESSMENT
Jones International University
Englewood, CO06-2010
Bachelor of Science - Social Work
Florida State University
Tallahassee, FL02-1997
Skills
- MRO activities are driven through customer service delivery
- Operational Oversight
- Public Relations Understanding
- Strategic Partnership
- Process Improvement
- Organizational Leadership
- Budgeting and Cost Control
- Client Relations and Retention
- Conflict Management and Resolution
- Effective Workflow Management
- Effective communicator
- Customer engagement
- Customer service
- Team leadership qualities
- Relationship builder
Timeline
Corporate Safety & Security Brand Ambassador
Delta Airlines
04.2026 - Current
Chief Executive Officer
FELDER'S & FELDER FLIP, INC.
12.2020 - Current
Social Studies Instructor, Team Leader
Dekalb County Schools
08.2007 - 03.2022
Senior Customer Relationship Executive
THE HOME DEPOT
03.2005 - 09.2009
Child Protective Services Investigator
Fulton County Department of Families and Children Services
06.2001 - 03.2005
Branch Manager
Enterprise Rent A Car
02.1998 - 05.2001
Bachelor of Science - Social Work
Florida State University
Master of Science - CURRICULUM INSTRUCTION AND ASSESSMENT
Jones International University