CHRISTOPHER LUNA
Long Beach,USA
Summary
Dynamic professional with a proven track record at CROSS COUNTRY WORKFORCE SOLUTIONS GROUP, excelling in client relations and meticulous reporting. Adept in relationship building and operations, I leverage my bilingual communication skills to enhance customer satisfaction. Committed to achieving results through strategic planning and effective teamwork.
Overview
22
22
years of professional experience
Work History
Caregiver / Client Relations
CROSS COUNTRY WORKFORCE SOLUTIONS GROUP
Fresno, CA
01.2013 - 01.2026
- Communication: Applied active listening and empathy to effectively address complex client needs and align family expectations.
- Reporting: Maintained accurate digital records of medical data and daily progress reports to support compliance with healthcare regulations.
- Scheduling: Coordinated logistics and scheduling for medical appointments to streamline daily operations.
Cargo Agent / Lead
MENZIES AVIATION
Los Angeles, CA
01.2010 - 01.2012
- Managed sensitive and confidential paperwork for high-value cargo (gold, cash, mail) to ensure compliance and security.
- Coordinated cargo handling operations to ensure timely deliveries and safety compliance.
- Managed documentation for cargo shipments, ensuring accuracy and regulatory adherence.
- Streamlined warehouse import/export workflows, facilitating timely departures of planes and trucks.
- Operated loading equipment to efficiently transfer cargo between aircraft and ground transport.
Locomotive Operator
RAILSERVE INC.
El Segundo, CA
01.2007 - 01.2008
- Operated locomotives and rail equipment, ensuring adherence to safety protocols and operational standards.
- Conducted routine inspections and maintenance of machinery and tools to uphold operational readiness and safety compliance.
- Coordinated with team members to facilitate timely transport of materials, enhancing workflow and minimizing delays.
- Safety & Precision: Operated heavy machinery within a high-stakes refinery environment, maintaining a perfect safety record.
Customer Service & Sales Representative
THE WIRELESS ADVANTAGE
Redondo Beach, CA
01.2004 - 01.2005
- Sales Performance: Consistently met and exceeded monthly sales quotas for mobile devices, service plans, and accessories.
- Developed loyal client base through personalized interactions and proactive follow-ups, fostering long-term relationships.
- Trained new hires on sales closing techniques, product knowledge, and customer retention strategies, enhancing team capability.
- Troubleshot mobile devices on-site and over the phone, boosting customer satisfaction and contributing to reduced churn.
- Account Management: Managed daily Point of Sale (POS) operations, including cash/credit reconciliation and inventory audits.
Education
Business Clerical Certificate - Specialized Training
Job Corps
Long Beach, CAGeneral Education -
El Camino College
Torrance, CAHigh School Diploma -
Paramount High School
Paramount, CASkills
- Patient Support
- Care Coordination
- Client Advocacy
- Client Engagement
- Client Outreach
- Needs Assessment
- Care Planning
- Client Retention
- Conflict Resolution
- Billing Support
- Service Agreements
- Resource Allocation
- Operations
- Communication
- Fully Bilingual (English/Spanish)
- Group Facilitation
- Staff Development
- Health Technology
- Software
- Microsoft Office
- Mobile Platforms
- Mobile operating systems
- AS-400
- CRM software
- POS Systems
- Relationship Selling
- Data Plans
Core Competencies
Territory Management, Lead Generation, B2B & B2C Sales, Cold Calling, iOS/Android Ecosystems, 5G Solutions, Mobile Device Management (MDM), Data Plans, Relationship Selling, Objection Handling, Needs Assessment, Closing Techniques, POS Systems, Contract Negotiation, Cash Handling, Inventory Management, Fully Bilingual (English/Spanish), Public Speaking, Training & Mentorship
Timeline
Caregiver / Client Relations
CROSS COUNTRY WORKFORCE SOLUTIONS GROUP
01.2013 - 01.2026
Cargo Agent / Lead
MENZIES AVIATION
01.2010 - 01.2012
Locomotive Operator
RAILSERVE INC.
01.2007 - 01.2008
Customer Service & Sales Representative
THE WIRELESS ADVANTAGE
01.2004 - 01.2005
Business Clerical Certificate - Specialized Training
Job Corps
General Education -
El Camino College
High School Diploma -
Paramount High School