Donna West
New Port Richey,FL
Overview
1
1
Language
4
4
years of professional experience
Work History
Patient Relations Representative
Watson Clinic Center for Rehabilitative Center
Lakeland, Florida
10.2025 - Current
- Answered patient calls and directed inquiries to appropriate clinical or scheduling staff to ensure timely assistance.
- Scheduled rehabilitation appointments based on clinic calendar and provider availability, optimizing patient access to services.
- Greeted patients at Watson Clinic Rehabilitation Center front desk and facilitated check-in process for a smooth patient experience.
Manager
LA GRAN Muralla
Lakeland, Florida
01.2023 - 09.2025
- Managed daily restaurant operations at LA GRAN Muralla to ensure smooth service flow and customer satisfaction.
- Supervised front-of-house staff and coordinated with kitchen during busy shifts to maintain service quality.
- Scheduled employee shifts and optimized coverage based on service demands to enhance operational efficiency.
Education
John Adams High
Transylvania, LASkills
- Appointment management
- Patient support
- Patient advocacy
- Problem solving
Languages
English
Professional
Timeline
Patient Relations Representative
Watson Clinic Center for Rehabilitative Center
10.2025 - Current
Manager
LA GRAN Muralla
01.2023 - 09.2025
John Adams High